
Bruce T
- Flag inappropriate
- Show review history
App does not keep progress. Ran 5k, finished and it asked to save workout, I hit yes then it continued to say uploading for over 5 minutes before the app just crashed. Opened it back up and no progress was saved anywhere in the app. after a couple weeks this losing of data seems to happen anytime the app says lost connection at some point. don't know why this app loses connection so much but it does often.
1 person found this review helpful
We're sorry for the issue caused to you. We've passed the issue on to our R&D team and will fix this issue as soon as possible. Thank you for your patience and understanding.

Stephen (Genesishep)
- Flag inappropriate
- Show review history
Update: Thanks Dev for your response. I decided to uninstall the app since I use my TV screen while I exercise. 1st Review: No Android/Google TV app seems like a huge missed opportunity and a weird decision when they show casting to your TV all the time. Like I said, weird decision not to have a TV compatible app unless they just want your phone / tablet for access to your data for data mining? More sure if I'm keeping it installed so I'll rate at average for now. Love the gamification though!
1 person found this review helpful
Hello! Based on the portable feature of the products, we let the app only be downloaded on a phone or tablet. Feel free to contact us via support@jacfit.com if you have any questions! Also thank you for your support!

Kristy Kondas
I had a few problems making the app compatible with my TV and or phone. Anytime I sent them a message, they were very prompt to reply and very helpful. I love that they have added a ton of new games, are always doing updates to increase the games performance, and are always willing to fix any problems I have.
1 person found this review helpful
Thank you!! Feel free to contact us if you need any further assistance!