The Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card. Simply download the free app, register your e-mail address in our secure system and you're ready to ride.
With the SMART Train Mobile Tickets app, you can:
· Purchase one-way or round-trip tickets · Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or a passenger with disabilities · Pay a single fare or multiple fares for a group of riders · Store multiple tickets on your phone for future use · Activate tickets · Register your debit/credit card in our secure system
· You need an account to use mobile tickets. An account only requires an email & password · Once you purchase your ticket it will appear in your "ticket wallet" · Activate your ticket shortly before boarding the SMART Train · If you purchased multiple tickets remember to activate all of them. Tickets are displayed in order of activation. Swipe to advance to the next ticket · Be prepared to show your active ticket(s) to SMART personnel · Keep an eye on your battery level. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable you must use some other payment method for the journey · Mobile tickets do not need cell phone or WiFi services to be activated. However, you do need connectivity during the purchase of the ticket. · Mobile tickets are valid for 90 minutes after activation · Mobile tickets that have been purchased, but not activated, will expire after 30 days · Transfer credits are not available via the SMART mobile ticket app · If you lose or purchase a new device you can transfer any valid, unused tickets to a new device.
SMART POLICY ON REFUNDS:
· Generally, SMART does not issue refunds on mobile products · In the case of extenuating circumstances, customers can submit a refund request · Refund form can be found on: www.SonomaMarinTrain.org