
Alison Hesford
Very disappointing app, there's potential there for it to become something great. However, the app fails to notify when a place is closed and takes the money readily. Trying to contact customer services is a task and a half. On being issued refunds, good luck seeing anything go back into your bank. I was due a refund of £10.45. For some reason I only got the 45p and nothing else. Fix these bugs in your app please - many of us here are students and can't afford to be losing any money.
7 people found this review helpful
Neal Street Technologies Limited
May 7, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@yoyowallet.com. Thank you.

David Jonas
The reward system is great, and I find the app easy to use. That being said, I have to give it a 1 star because of the support available. I raised a ticket because I was not receiving stamps for a new hot drink offered by one of the outlets. I got one reply within 48 hours telling me to reference all of the associated transactions, but then I heard nothing for 3 months. Eventually, I was told "the drink was not on the campaign" despite the T&Cs stating no such restriction.
1 person found this review helpful
Neal Street Technologies Limited
May 9, 2025
Thank you for your review. We are constantly trying to improve the app and the user's experience, so we value your feedback. If you need more assistance, kindly contact us at support@nealstreet.tech

Cat
Awful app. Hasn't worked for a number of months. Each time i was having to send in my receipts to verify i was buying the drinks. In the end they said it was my bank that had blocked payments. I called the bank and this isn't true. It's clear they are having many problems with this app but are clearly in no position to make it work. I've deleted the app and taken my services elsewhere.