
Cat
Awful app. Hasn't worked for a number of months. Each time i was having to send in my receipts to verify i was buying the drinks. In the end they said it was my bank that had blocked payments. I called the bank and this isn't true. It's clear they are having many problems with this app but are clearly in no position to make it work. I've deleted the app and taken my services elsewhere.

Abhijit Mohite
I’ve been trying to use this app but keep running into issues. I cannot link my credit card anymore – it was working fine before, but ever since I changed my phone it constantly shows an error. On top of that, although I’ve linked my debit card, I still can’t access the loyalty points I had earned earlier, which is very frustrating. Customer support also takes far too long to reply, which makes the whole experience even more disappointing. Overall, it really needs improvement in both functional
Neal Street Technologies Limited
September 26, 2025
Hello. We are sorry to hear that your experience with our app did not meet your expectations. Could you please send us an email to support@nealstreet.tech so we may have a look into this issue for you? We look forward to your email.