Rip Gill
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Installed yesterday on Samsung Galaxy S23 Ultra. After the login screen, there is another screen which states that you have to agree with Terms & Conditions by checking a box. But when tapping on the box, nothing happens - cannot check it.Also tried on a different phone, same issue. Uninstalled and reinstalled twice, same issue. Basically, I cannot use the app. EDIT: I have changed the score to four stars (from one) as the app is now functioning as requested. Thank you.
6 people found this review helpful
Alfred Kärcher SE & Co. KG
March 22, 2024
Hello Rip Gill! Thank you for your feedback. We fixed this issue with our newest version of the app (2.10.4). Please make sure you update to the newest version before you try again. We are sorry for the inconvenience and hope that you enjoy using our app and products in the future. Best regards, your Kärcher Support Team
Bram Kerkhof
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By making the device "smart", you end up with a piece of junk where nothing works because the pressure control gizmo in the gun refuses to work for umpteen reasons, including not having a smartphone or -- god forbid -- a Kärcher account. If you design part of an otherwise basic device to be electronic, pretty please with cream on top, make it just function whenever no connection can be made with it's companion app -- which seems to happen every time you actually need it to work.
1 person found this review helpful
Alfred Kärcher SE & Co. KG
April 8, 2024
Hello! Thanks for the honest feedback. We apologize for the frustration and inconvenience you have experienced with our device and app. If you don't have a smartphone or Kärcher account, try accessing the essential functions directly on the device without the app. Please contact us at helpline@karcher.co.uk for further assistance. your Kärcher Team
J W
Can't log in ("Log in failed" pop up before able to enter account details) Can't create account - complete fields and press "Create Account" - the button briefly shows "registering" and then goes back to "create account" and nothing else happens. Disappointing when all I'm trying to do is register my pressure washer... (Samsung S21 Ultra, all available updates.)
1 person found this review helpful
Alfred Kärcher SE & Co. KG
April 8, 2024
Hello JW! Thank your for your feedback. This doesn't seem right. We want to take a closer look at this for you. Please send a note to helpline@karcher.co.uk so we can connect. Best regards, your Kärcher Support Team