KashLink Payments & Escrow

Avox Labs

About this app

Buying from someone you found on social media, a chat app or an online marketplace? KashLink keeps your money safe until you get what you paid for.

KashLink is an escrow payments app for buyers and sellers in Kenya. When you pay through KashLink, your money doesn't go straight to the seller. We hold it securely and only release it to the seller once the deal is done. If something goes wrong, the money stays on hold while the issue is sorted out.

HOW IT WORKS
1. The buyer pays into KashLink. The money is held, not sent.
2. The seller sees that payment is secured and delivers the item or service.
3. The buyer confirms they received what they ordered.
4. KashLink releases the payment to the seller.

FOR BUYERS
- Pay sellers you've never met without worrying about being scammed
- Your money is held until you confirm delivery
- Open a dispute if the order doesn't arrive or isn't what was agreed
- Follow each payment from "paid" to "held" to "released"

FOR SELLERS
- Show buyers you're serious. Payment is secured before you send anything
- Close more sales with customers who'd otherwise hesitate to pay upfront
- Get paid once delivery is confirmed, with no chasing payments
- See every transaction and payout in one place

BUILT FOR SOCIAL COMMERCE
Lots of buying and selling in Kenya happens over chats, posts and online listings, where trust is hard to build. KashLink gives both sides a neutral middle step, so a deal between strangers can go ahead with confidence.

FOR BUSINESSES AND PLATFORMS
KashLink also powers payment collection, escrow, payouts and split payouts for marketplaces and platforms through our API. Visit kash-link.com to learn more.

ABOUT KASHLINK
KashLink is operated by KashLink Payments & Escrow Ltd, a company incorporated in Kenya. KashLink provides payment and escrow services powered by licensed payment providers. KashLink is not a bank and does not offer regulated financial services in its own right.

Need help? Email [e-mail].

What’s new

• Pay by card (Kenyan or international) as well as M-Pesa
• Buy event tickets: choose up to 10 passes and add attendee details
• Add a delivery address at checkout
• Payment links: copy, share or cancel them from the order
• Raise a dispute with photos; sellers can reply
• Simpler seller verification for individuals and businesses
• Clearer wallet history and payout account status
• kash-link.com links now open in the app
• Bug fixes and improvements