KBL Care

Kirloskar Brothers Limited

About this app

STP Service Management App is a comprehensive mobile solution designed to streamline the commissioning and complaint management process for Submersible Turbine Pumps (STP). Built on a robust and scalable platform, the app enables real-time tracking, efficient service execution, and seamless integration with backend CRM systems.

This application is specifically designed for Service Managers, Zonal Service Managers, Authorized Service Centers (ASC), and their field technicians to manage service operations effectively and transparently.

Key Features

🔹 Real-Time Request Management
Track and manage commissioning and complaint requests with real-time status updates. View pending, in-progress, and completed requests in a structured and easy-to-use dashboard.

🔹 Seamless CRM Integration
All activities are synchronized with the central CRM system, ensuring accurate and up-to-date information across platforms. Avoid duplicate entries and maintain data consistency.

🔹 End-to-End Service Workflow
Manage the complete lifecycle of service requests:

Request tracking
FCR (Field Complaint Report) creation and updates
REF (Repair Estimate Form) creation, approval, and tracking

🔹 Smart Validation & Process Control
Built-in validations ensure proper workflow execution:

Prevent duplicate FCR creation
Control REF creation based on approval/rejection status
Enforce business rules for service closure and approvals

🔹 Geo-Location Capture
Capture accurate site location details (latitude & longitude) during service visits. Auto-fetch address details including city, district, state, and PIN code for improved accuracy.

🔹 Digital Documentation & Signature
Upload service reports and capture customer signatures digitally within the app, eliminating paperwork and improving turnaround time.

🔹 Inventory & Warranty Tracking
Monitor spare parts consumption under warranty services. Track material usage.

🔹 Role-Based Access Control
Secure and controlled access based on user roles:

Service Managers: Monitor, approve, and manage service operations
Zonal Managers: Regional visibility and approvals
ASCs & Technicians: Execute and update service tasks

🔹 Offline Capability & Field-Friendly Design
Designed for field operations with a simple, intuitive interface that ensures ease of use for technicians and service teams.

🔹 Reports & Insights
Generate and download reports for performance tracking, service efficiency, and inventory consumption analysis.

Business Benefits
Improved service efficiency and faster request resolution
Reduced manual errors through digital data capture
Enhanced transparency and accountability
Real-time visibility of field operations
Better inventory and warranty management
Improved customer satisfaction through faster response

What’s new

Added Different FCR classification for complaint and commissioning