KeyNavigator

KeyBank, N.A.

About this app

KeyNavigator® allows Treasury Services customers to deposit checks into their business checking accounts using their mobile devices. Mobile Deposit extends the convenience of KeyBank’s commercial remote deposit solution to clients on the go, and provides low-check-volume clients with an easy alternative to branch or ATM deposits.
This app also allows clients to review and approve all remote deposits made by users, giving clients additional control and security.

FEATURES:
• Deposit checks from your mobile device
• Access your deposit transaction history for the last 30 days
• Review deposits made by your company’s other users

SAFE, SECURE AND CONVENIENT
• KeyNavigator User IDs and passwords are required
• Set up your device biometrics to securely sign into our app
• To log on to this app, you must be enrolled in KeyNavigator and Key Capture


Need help? Have questions about this app? Call 1-888-539-9039. Dial 711 for TYY/TRS
* At this time, KeyNavigator Mobile Deposit by KeyBank is only available for Android™ devices running an OS 10.0 or higher.
** Fee may apply based on your account type.
*** Please note - customers with personal accounts with KeyBank should download the KeyBank Online Banking app for easy access to those accounts.
**** Anyone can download, but you must be enrolled in both KeyNavigator and Key Capture to use the app.

©2025 KeyCorp®. All rights reserved. Subject to terms and conditions of service agreement. KeyBank Member FDIC. 3281028

Ratings and reviews

I have been using this app for a while, and it is not good. This app is so inconsistent with scanning checks. Often, when I scan checks, I get an error saying it can't read the endorsement. This is despite it showing clearly in the picture and after multiple different scans. This issue happens too many times and is exasperated when scanning multiple checks with one or more, not scanning properly. It can even have errors with payments sometimes. It's good when it works but it often doesn’t.

I wish you guys would have left it the way it was before, now when I try to deposit a check it never snaps the front and back on the check automatically anymore, I always have to wait to take a picture manually which slows me down, especially if I have a lot of checks to deposit! Also, now you have to have a dark background in order for it to take a picture which is ridiculous. Go back to the old system and stop with these terrible upgrades that don't work or make our tasks harder. Thanks!

used to work ok, now just won't. never really had any real issues prior until this last update. now it will not scan the back of the check. it continues with the, zoom in, to bright, hold still. I capture it manually and it says unable to find endorsement. I overwrite my signature multiple times and underline it. 5% of the time it works. I wouldn't have an issue with this except key closed my local branch that I drove my everyday. now I have to drive 15 minutes out of my way.

What’s new

Maintain security updates.