
A Google user
I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.
3 people found this review helpful
Fave Group Pte Ltd
September 25, 2018
Hi there, thank you for your honest review and we are sincerely sorry for the inconvenience that you have encountered. You may write in to our live chat support team or hello@myfave.com for our agents to further look into your fave account for further assistance and clarification on the issue faced. Thank you and have a good day.

Mei Qi Wan
- Flag inappropriate
- Show review history
Recently changed mobile number and wanted to update in the favepay app. Their FAQ states you can edit your phone number in the app. However when i tried it, there was a popup saying that this feature in not supported, which is contradictory. Update: contacted the email they gave me but their reply is that they have paused all services of Fave due to some technical issues and will inform me once the service is resumed... Update: reinstalled and updated the app but still not able to change...
Fave Group Pte Ltd
March 26, 2025
Hi, we regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details so we can look into this