A Google user
I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.
2 people found this review helpful
Fave Group Pte Ltd
September 25, 2018
Hi there, thank you for your honest review and we are sincerely sorry for the inconvenience that you have encountered. You may write in to our live chat support team or hello@myfave.com for our agents to further look into your fave account for further assistance and clarification on the issue faced. Thank you and have a good day.
Serena Chan
Lack of customer service is atrocious! Been given the run around and asked to submit the same information repeatedly. The partner I bought the ecard from has stopped accepting FavePay yet Fave has been unwilling to refund my ecard. Issue was brought up since 20 Oct 2024. On 2 Nov (after repeatedly trying to contact Fave via all the various channels), Fave told me to utilize the ecard at the other outlets - none of which are even remotely near me or conveniently located and refused to refund.
Fave Group Pte Ltd
November 9, 2024
Hi Serena, thank you for writing regarding your concern. Request you to drop an email to hello@myfave.com, please be assured that our Customer Happiness Team will be responding to your concern within up to 5 working days excluding weekends and public holidays). We seek your kind patience and understanding on the matter. Have a nice day.