
LiPiVaL12
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I am filing a complaint regarding my experience as a partner driver. I completed trips but did not receive payment, which is unacceptable. My account was also blocked while I was still learning how the app works, without proper notice or support. In addition, I am assigned to clients who are too far, yet cancellation is restricted, causing unfair loss of time and fuel. I request immediate payment, account review, and fairer policies.
6 people found this review helpful
GetTransfer
April 17, 2026
Dear Partner,
Thank you for reaching out! Please send an email with your request to our finance department at: partner@gettransfer.com so we can investigate the issue and process your payment as soon as possible.
Carrier Care Center, https://blog.gettransfer.com

Aron Aron
this platform doesn' seem legit.i've done a trip 180km far and they have on other payment methods accept a fake company called Payoneer. they asking that I need to have a payoneer account active to be paid. from last 5 weeks I been trying to registered an account to get my payment but that platform is more doggy and scam the GetTransfer. my friend came across the same issue, he did a trip of almost 980km far and the amount was something 1300$. we need to complain about this app to playstore.
2 people found this review helpful
GetTransfer
April 27, 2026
Dear Partner,
Thank you for your feedback! We would like to improve the experience of drivers, so we need some additional information for that. Please write in more detail about what happened to our support service at: partner@gettransfer.com We will check all the information and get back to you with an answer.
Carrier Care Center, GetTransfer.com

James Broers
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I have already contacted your support multiple times and provided full details. Each time I receive the same generic responses with no resolution and no payment date. If you actually read this review you can clearly see the copy and paste generic response. It is a lack of action on yours. My payment is now over 2 months overdue. Your contract forces arbitration in Stockholm, which can cost thousands of euros to start—making it unrealistic to recover what is owed.
3 people found this review helpful
GetTransfer
April 20, 2026
Dear Partner,
Thank you for your feedback! We would like to improve the experience of drivers, so we need some additional information for that. Please write in more detail about what happened to our support service at: partner@gettransfer.com We will check all the information and get back to you with an answer.
Carrier Care Center, GetTransfer.com