
Serman Anorit
The app itself works very well and is easy to use. However, there are several issues that make it unfavorable for drivers. The main problem is the delayed payments. Drivers often have to send multiple emails just to receive a response. Even then, the replies are usually generic and do not properly address the issue. The waiting time to receive payments is excessively long, and even when the payment date arrives, payments are rarely processed on time unless you repeatedly contact support
1 person found this review helpful
Thank you for your message. We appreciate your support and look forward to receiving the payment. For any payment status inquiries, we'll contact partner@gettransfer.com as suggested. We value our partnership and remain committed to working together.

James Broers
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I have already contacted your support multiple times and provided full details. Each time I receive the same generic responses with no resolution and no payment date. If you actually read this review you can clearly see the copy and paste generic response. It is a lack of action on yours. My payment is now over 5 months overdue. Your contract forces arbitration in Stockholm, which can cost thousands of euros to start—making it unrealistic to recover what is owed.
10 people found this review helpful
GetTransfer
April 20, 2026
Dear Partner,
Thank you for your feedback! We would like to improve the experience of drivers, so we need some additional information for that. Please write in more detail about what happened to our support service at: partner@gettransfer.com We will check all the information and get back to you with an answer.
Carrier Care Center, GetTransfer.com

Nkosinathi Selepe
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As a driver partner, I completed multiple trips and the payment period for my earnings has already expired. Despite numerous emails and follow-ups, I have not received my payment or a specific payment date. I continue to receive generic responses stating that payment is guaranteed, but no clear timeline has been provided. I hope this matter is resolved soon and that better communication is provided to partners waiting for their earnings.
7 people found this review helpful
Dear Partner,
We’re sorry you feel this way and take such feedback seriously. Please contact us at partner@gettransfer.com so we can review your case in detail and do our best to resolve the issue.
Carrier Care Center, https://blog.gettransfer.com