KGF Connect

Khuriwalgroup AI Solutions

About this app

KGF Connect turns your Android phone into your work desk phone. Sign in with
your extension and start taking business calls anywhere — no desk, no handset,
no second SIM.

Built for teams running Asterisk, FreePBX or FreeSWITCH, KGF Connect registers
as a standard SIP endpoint and adds the one thing a normal softphone never
has: the customer record, right there on the call.

MADE FOR THE PEOPLE WHO LIVE ON THE PHONE

Sales teams, support desks and contact-centre agents spend their day between a
dialler and a CRM. KGF Connect puts both in one app, so nobody copies a number
from one screen into another ever again.

HD CALLING OVER SIP

• Register to your own PBX — Asterisk, FreePBX, FreeSWITCH and Kamailio edges
• Wideband HD audio with echo cancellation and automatic gain control
• Mute, hold, blind and attended transfer, and in-call DTMF
• Bluetooth headset and speakerphone support
• A live call-quality indicator, so you see a bad network before you hear it
• Calls run over Wi-Fi or mobile data — no carrier minutes used

YOUR CRM LEADS, READY TO CALL

• See the leads assigned to you, filtered by All, To call, Callbacks and Done
• Open a lead for full context before the call connects
• Tap to dial straight from the lead — no copying numbers
• Inbound calls raise a screen pop with the matching customer record
• Log the outcome with a wrap-up note the moment the call ends

EVERY CALL ACCOUNTED FOR

• Unified history of calls and messages, filtered by All, Calls, Missed
and Messages
• Missed, rejected and failed calls are all recorded distinctly
• Tap any entry to redial
• Call detail records sync back to the CRM automatically

BUILT FOR CONTACT-CENTRE WORK

• Set your agent status: Available, Break, Lunch or Offline
• Log into and out of individual queues from your phone
• Screen pop on inbound calls, with wrap-up and disposition after
• Live presence, so you can see which colleagues are free before transferring

MESSAGING AND PRESENCE

• Send and receive instant messages over SIP
• Threaded conversations alongside your call history
• Delivery status on every message
• Publish your own availability — Online, Away or Busy

SECURITY YOUR IT TEAM WILL ASK ABOUT

• App lock with fingerprint or face unlock
• Screen-capture blocking on sensitive screens
• Credentials held in the device hardware keystore
• Encrypted signalling and media
• Full diagnostics screen for troubleshooting a bad connection

SET UP IN A MINUTE

Sign in with your extension number and your normal work password. Your SIP
configuration is delivered automatically by your administrator — there are no
server addresses, ports or transport settings to type in by hand.

WHAT YOU NEED

KGF Connect connects to your organisation's own phone system and KGF CRM
tenant. You will need an account from your administrator to sign in. This app
is not a standalone calling service, does not provide phone numbers, and does
not place calls over the mobile network.

Questions? Reach us at [e-mail]

What’s new

• Lead details now show the full record before you call — alternate phone,
address, secondary contact, best time to call, and every custom field your
admin has set up, including CRM details like registration number and expiry.
• Empty fields stay hidden, so you only see what's actually filled in.