Cityhop

Cityhop

About this app

With Cityhop car share you have any vehicle type you could want in convenient locations. Simply download the app, reserve a vehicle, and unlock with your phone - no paperwork and no waiting around. Cityhop takes care of fuel, insurance and parking, simply book by the hour or day - its that easy.

Ratings and reviews

The app is a vital part of using their service, but owing to a bug in their software, you can't activate your phone number after switching to a new phone. Called customer service who told me to uninstall and reinstall which didn't solve the issue. their response was "Oh well, you'll just have to wait for the app to be updated". This renders their service useless. I'll rent a van from someone else.

Fraudulent company with terrible customer service that charges fees because their app doesn't work correctly. Edited to add: don't believe the company's reply... I returned the vehicle on time, but the app didn't register the return. I reached out to customer support, showing them GPS data proving I had returned on time, but they declined any help, said it was my fault and not a fault with their app, and insisted on a massive charge due to a fault in their app not processing the return correctly

The customer service experience was very disappointing. I did not cancel the bookings. I was only trying to update my credit card details, but the system did not work properly. The third booking went through successfully. I am requesting a refund for the first two transactions, which were charged as cancellation fees. The system was confusing, and the staff did not listen to my explanation.

What’s new

Performance improvements and bug fixes