Jamie Telford
Sorry.. your app currently sucks.. setting pickup and dropoff times in 10 minute increments is a bad idea.. especially if you can't get a car in that location and change.. the whole thing resets and you have to scroll through and set the times again.. this whole part of you app is a terrible user experience... did anyone do any user testing? also with my phone I can't actually unlock or lock the car unless I force close the app.. Currently an awful experience and will now start using Mevo
5 people found this review helpful
Tarihi
Dont appreciate the forced usage of the app especially when it's so hard to use! As many other people have mentioned it's so annoying to have to scroll from midnight to the time you want to book for in 10 minute increments. Communication medium is inconsistent, got a text to say my booking was confirmed then an email a minute later to say it was cancelled. Don't understand why cityhop tried to fix something that wasn't broken in the first place.
Matt Blackwell
Citihop is a great service, but the app is awful. So challenging to find where a specific car is available, and then having to scroll through 24 hours of time in ten minute intervals from midnight is such a pain. If a location is selected, I scroll through the 24 hrs of time and pick my preferred time, then if the vehicle isnt available I have to start from scratch. Takes so much effort to find an available vehicle. Frustrating
5 people found this review helpful