Kledo CRM

Kledo

About this app

Kledo CRM is a customer service and WhatsApp conversation management app for support, sales, and admin teams. Reply to customers faster, turn chats into organized tickets, and monitor team performance — all from one app.

Built for teams that handle a lot of conversations every day: manage a shared WhatsApp inbox, divide tasks between agents, and ensure no customer messages are missed.

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KEY FEATURES
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💬 Centralized WhatsApp Inbox
All conversations in one inbox. Mark them with tags and divisions, assign them to agents, and monitor their status in real time.

⚡ Fast & Clean Chat
Reply with ready-made templates, send attachments (images, documents, audio), and use automated bots for greetings.

🎫 Ticketing
Turn conversations into tickets. Set categories, priorities, statuses, and agents, then track them through to completion—complete with comments and attachments.

👥 Contact Management
Your customer database is always synced. Search, filter, group, and view each contact's history and activity calendar.

📢 Mass Messages (Broadcasts)
Send messages to multiple contacts at once and monitor their deliveries, reads, and replies.

📊 Performance Reports
Understand team performance through graphs and heatmaps: busiest hours, number of conversations, response times, and more. Export to CSV/XLSX.

🗓️ Meeting Management
Schedule meetings with customers without clashes, complete with a calendar view and daily timeline for each admin.

⭐ Quality Assurance
Assess the quality of agent conversations and monitor their progress to maintain service standards.

🔔 Real-Time & Notifications
Conversations, tickets, and schedules are updated instantly to keep the team informed.

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SUITABLE FOR
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• Customer service & support teams
• Sales and customer follow-up teams
• Admins managing multiple WhatsApp Business accounts

Kledo CRM helps your business respond faster, provide more organized service, and create happier customers.

Need help? Contact our team through the Help menu within the app.