Citi Handlowy

Bank Handlowy w Warszawie S.A.

About this app

Citi Mobile® allows you to manage finances, wherever you are, whenever you want.
Your transactions are safe thanks to mobile authorization with Citi Mobile Token Pin and push notifications which inform you about every operation on your account or card.

You can log in to the app by entering Citibank Online username and password or using the fingerprint. Users who have not previously used our online banking can register directly in Citi Mobile.

Selected functionalities:

Personal account:
- possibility to activate new card
- possibility to view account numbers
- ability to set or change PIN
- possibility to pay with BLIK
- Citi Kantor - currency exchange platform
- information about account balance, access to transaction history
- possibility to order any transfers
- the Citi Global Wallet service thanks to which the debit card will select the transaction currency by itself when paying online or abroad
- possibility to open foreign currency accounts in 13 currencies
- term deposit management

Credit card:
- possibility to activate a new card
- possibility to view account number
- possibility to activate and use electronic credit card before the physical version arrives (for new customers only)
- ability to set or change PIN
- possibility to pay with BLIK
- information on available credit and balance
- access to transaction history
- access to PDF statements for the last 12 months
- cash transfers to defined and new domestic payees
- card debt repayment

The use of this Citi Mobile application is for the consumer banking customers of Bank Handlowy w Warszawie S.A. only. Content provided via application is not specifically created for any territory other than where Bank Handlowy w Warszawie S.A operates/is licensed to operate.

The material does not constitute an offer within the meaning of Art. 66 of the Civil Code.

Bank Handlowy w Warszawie S.A. Citi and Citi Handlowy are registered trademarks of Citigroup Inc., used under license.

Ratings and reviews

Extremely bad application. Multiple PINs/ePINs/tokens, logging in with full password - everything different in comparison to other banks, and more complicated. No way to stop repeating push notifications about confirmation or the card in Google Pay despite it being done. No complete FAQ about the current way of using the app/card which after multiple changes in the last 2 years's absolutely needed.

My phone number was suddenly unregistered from Mobile phone transfers service and I cannot register it back to receive BLIK transfers, it returns an error "Unable to continue" and that's all. I tried several times, but it didn't help.

Very disappointing experience. It feels like 10 years behind the current market. Lack of features in the app, laggy, almost can't do anything, plus application throws misleading errors. Worthless.

What's new

The new BLIK code copy function means you no longer have to remember the code, making transactions simple and quick.