
Daniel Macdonald
For some reason, this app will consistently decline my cards, no matter what I do. This has happened to me at least a dozen times, across multiple cards, when I have put in the payment information meticulously and double checked the information, sometimes 2 or 3 times before submitting the payment. I have no cognitive issues, I was not drunk or high when I did this. I am capable of entering card information, and I buy things online all the time. Paying on their website seems to work fine tho.

Mindy Christophersen
It is inconvenient to have to receive a verification code by phone or email and accept the Terms and Conditions every single time I make a bill payment. It would provide a much better user experience if customers only had to accept the Terms and Conditions once, and then only be prompted again if those terms were updated or changed. As for the verification code, it feels unnecessary to require it for every payment, especially after I've already logged in securely using my fingerprint.
1 person found this review helpful

Molly Grafft
This app is absolutely horrible. If I could put 0 stars I would. I have to look up my account number (which should be saved) every time. Obviously i dont have that number memorized so i have to end up calling to pay my bill which there is a fee for. And that's just the main problem I have. It was easier when I could go and pay the bill at the office. But if course that's not available because everything is online. I've never been so frustrated with an app.
18 people found this review helpful