This app is completely useless when there's an ACTUAL problem (power outage) and you're trying to report an outage or get an update on when power will be restored. Then all the app does is timeout or is unable to look up your account information. What good is that!?
29 people found this review helpful
The app doesn't work when you need it most, when trees and wires are down everywhere, you have no power (and therefore no water, phone, or internet) and you can't get out. We couldn't even report our outage for two days because the app didn't work. Power was out for 4 days; phone, cable, and internet for 6 days. You want to know when power will come back, and Eversource just says "evaluating" for 4 days, until the power suddenly comes back on. Thanks, overpriced monopoly Eversource.
36 people found this review helpful
Horrible! Tried numerous times to update the app to no avail. Tried uninstalling, rebooting phone, then fresh install. Did this several times and none worked. The app is now totally non-functional. It worked before this latest so-called update. Very disappointed.
8 people found this review helpful