
isaac uban
App is fine. Smart home integration is TEREIBLE! The lock itself seems to be high quality and works pretty well. The Kwikset app works pretty well for basic use, but it often hangs when trying to update settings on the Lock. Google Home and Alexa worked with the lock for about 3 lock/unlock cycles and then it quit. Google home wouldn't even work until I factory reset the lock and set it up again. Now, it says "Something Went Wrong". All and all a very disappointing experience.
1 person found this review helpful
Spectrum Brands
February 3, 2023
Hello Isaac,
To get the app in working order with the Halo lock, perform a factory reset on the lock and remove the lock from your phone Bluetooth list. Start the pairing process again your phone should pair to the lock successfully. For one-on-one assistance over the phone, our Support Team is happy to help at 1-800-327-5625.
Thank you,
Kwikset

Ken Hsieh
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Looks like the system can't handle two devices with same account. Only one device (one used with Bluetooth pair) shows access codes. It's almost like the access codes are stored on the phones and not the lock themselves. Totally useless except for remote lock and unlock. The reply says that each app user needs a unique account. It is bad design. Please improve -- people have more than 1 phone.
2 people found this review helpful
Spectrum Brands
January 27, 2023
Hello Ken,
Here to help! Each app user should have a unique app account to pair their phones to the lock. Please follow the home sharing instructions in this link to ensure all app user can sync their phones with the lock successfully:
https://s7d2.scene7.com/is/content/Kwikset/Aura/App%20Tutorials/SharingaHome.pdf
Thank you,
Kwikset

Oleg Margulis
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This is really a disaster. First of all, there is no capability to change the wifi network after lock is activated, so you need to go through the factory reset process resulting in the list of all existing codes etc. Second, the pairing proccess is a disaster by itself, app stuck in the different phases with no forward progress. I don't know what these folks think about it, but I'm going to remove this lock and forget it as a nightmare.
14 people found this review helpful
Spectrum Brands
December 9, 2022
Hello Oleg,
For your security, the lock needs to be factory reset in order to connect with a new Wi-Fi network. For assistance in pairing your lock back to the app, we're here to help. Please contact our Support Team for one-on-one troubleshooting over the phone at 1-800-327-5625.
Thank you,
Kwikset