ams

GENLAB Solutions International Ltd

About this app

What is AMS?
AMS is a mobile app that centralizes feedback from users, clients, and teams, enabling
efficient issue tracking, action assignment, and progress monitoring in one platform.
Key Features
• Groups: AMS lets you create groups similar to WhatsApp groups “Labxpert user support”
and assign roles (admin, team, member) for streamlined communication.
• Feedback: Makes it easy to log issues (e.g., “No internet at facility” with attachments
or voice notes), and track resolution times and statuses (pending or resolved).
• Labels: AMS lets you Categorize feedback with labels like #StockOut or EquipmentFailure
for easy organization.
• Actions: Assign tasks with deadlines, e.g. “John to troubleshoot internet at facility x
by July 5.”
• Work Log / timesheet: AMS lets individuals record their completed tasks, e.g., “2
hours spent fixing a machine,” to track team performance.
• User Satisfaction Rating: Collect ratings on resolved issues, e.g., “4/5 stars for stockout
resolution,” to improve service quality.

Benefits
• Filters out irrelevant content (No memes, or tiktok videos), focusing on work-related
feedback.
• Tracks actions and resolution times, e.g., reducing response time from 5 days to 24
hours.
• Monitors team performance through work logs for better accountability.
AMS enhances productivity by organizing feedback and ensuring timely, actionable responses.