
John Wingate
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App went from fully functional to not functional at all in the last update. Did anyone try it out before releasing? We should be able to expect more for a device that isn't cheap. Best part is LaMotte will respond telling me to submit a bug with my username like we should be doing the testing for them. Here's a hint - Start with trying to save a water test... it fails every single time and is absolutely infuriating after spending 10 minutes running through the water tests.
LaMotte Chemical
July 2, 2026
Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this , please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate.

Jose Baldonado
The app works, but needs more work to be easier to use. For example, some parts of the app are greyed out making it look like those parts are disabled when in fact they should be completed for more accurate information. There is no documentation available on this app so some places where it asks for things are not clear, especially for someone who bought the ColorQ 2x to make all these pool readings and chemical recommendations easier. The documents in the ColorQ 2x don't include any information on this app, only that the unit has bluetooth. I only found out about it from a review, so more information would be helpful. Speaking of which, I've only tried it twice so far, but the recommendations I get from the app leave much to be desired. I wish it would tell me how much chlorine, acid, etc to add based on the readings and my specific pool info which I entered into the app. I bought the ColorQ 2x in the hopes that I wouldn't have to figure this out and it would tell me based on all the information it has. Bottom line, this app and system have a lot of potential, I hope Lamotte does more work to make this a much better app and system.
8 people found this review helpful

Ted Kihm
Great support and a useful app for pool testing. I ran into an issue assigning a site type, and Brandon from LaMotte support responded quickly, fixed the problem, and followed up clearly. I was able to get back to testing my pool water without hassle. It is refreshing to see an app backed by a support team that actually listens and resolves issues. Thank you!
LaMotte Chemical
May 19, 2026
Thank you so much for your kind feedback! We're glad we could quickly resolve the issues you experienced after the update, and we truly appreciate you taking the time to share your experience. Providing timely and helpful support is very important to us!