
John Wingate
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App went from fully functional to not functional at all in the last update. Did anyone try it out before releasing? We should be able to expect more for a device that isn't cheap. Best part is LaMotte will respond telling me to submit a bug with my username like we should be doing the testing for them. Here's a hint - Start with trying to save a water test... it fails every single time and is absolutely infuriating after spending 10 minutes running through the water tests.
1 person found this review helpful
LaMotte Chemical
July 2, 2026
Thank you for sharing your experience with the latest update, we’re sorry for the issues you’re facing. To help us resolve this , please use the “Submit a Bug” option in the app and include your WaterLink Home username and a brief description so our support team can investigate.

Jose Baldonado
The app works, but needs more work to be easier to use. For example, some parts of the app are greyed out making it look like those parts are disabled when in fact they should be completed for more accurate information. There is no documentation available on this app so some places where it asks for things are not clear, especially for someone who bought the ColorQ 2x to make all these pool readings and chemical recommendations easier. The documents in the ColorQ 2x don't include any information on this app, only that the unit has bluetooth. I only found out about it from a review, so more information would be helpful. Speaking of which, I've only tried it twice so far, but the recommendations I get from the app leave much to be desired. I wish it would tell me how much chlorine, acid, etc to add based on the readings and my specific pool info which I entered into the app. I bought the ColorQ 2x in the hopes that I wouldn't have to figure this out and it would tell me based on all the information it has. Bottom line, this app and system have a lot of potential, I hope Lamotte does more work to make this a much better app and system.
8 people found this review helpful

Ronda Pek
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Update, moving to 5 stars.. all the issues with errors when the screen timed out have been fixed, and it now connects to my phone super fast. it's nice to see a company and developer who listens to comments from customers and gets bugs fixed quickly!the new app has some bugs.
LaMotte Chemical
July 15, 2026
Thank you for taking the time to provide feedback. We've released a fix for this issue in version 2.4 of the app. Please update to the latest version and see if the problem is resolved. If you're still experiencing the issue, please use the Submit Bug feature within the app so our support team can gather additional details and help troubleshoot.