Laoud

Laoud

About this app

Laoud connects passengers with professional private hire drivers, vetted by the Laoud team, throughout mainland France.

THE PRICE BEFORE YOU BOOK
Enter your destination: an address, a train station, or an airport. Your current location is suggested as the starting point; you can change it. Before confirming, you'll see the price, duration, and distance, calculated based on the route. During peak hours, the price may be higher: it's always displayed before you confirm.

PAY YOUR WAY
You can pay the driver in cash or by credit card. With a credit card, the amount is reserved for the booking, and only the final fare is charged at the end of the ride. A registered card is required to book, even if you pay in cash: it's only used in case of late cancellation or no-show.

A RIDE TAILORED TO YOUR NEEDS
Choose the vehicle category offered. Specify a pet, child seat, luggage, or wheelchair: only drivers who accommodate these requests will receive your order. You can also request a quiet ride, which will be communicated to the driver. Add stops along the route.

BOOK FOR LATER
Choose the day and time, from 30 minutes to 30 days in advance. Reservations are paid for in cash to the driver and can be canceled from the menu.

AT THE AIRPORT
For airport pickup, choose your terminal and indicate your arrival time. Is your flight delayed? Report it during the booking process.

FOR A LOVED ONE
Enter their name and phone number: the driver will contact them directly.

TRACK YOUR DRIVER
You'll see the car approaching on the map, along with the estimated arrival time. The driver's profile includes their first name, photo, rating, vehicle, and license plate. You can call or message them in the ride messages.

YOUR SAFETY
Check the license plate, then give the driver your 4-digit code: they confirm you're getting into the right car. Share your ride live, or automatically send it to up to 3 trusted contacts. In case of danger, the Emergency button calls 112 and alerts the Laoud team.

THE FRIDAY DRAW
Every Friday at 9 p.m., win a €50 Laoud voucher, valid for 3 months on your rides (excluding Pro rides). First draw on Friday, November 6, 2026. Invite your friends with your link: 1 referral = 1 free ticket, with no limit. Free participation, no purchase necessary, open to adults only. The rules are in the app and at https://laoud.vercel.app/reglement-tirage.html. Google and Apple are neither organizers nor sponsors of the draw.

YOUR DRIVERS, YOUR PLACES
Add your favorite drivers to your favorites: when they're available, your request will be offered to them first. Save your Home, Work, and usual addresses. Your trip history and receipts remain in "My Trips."

AFTER THE RIDE
Rate your driver in seconds. Having a problem? Report it from the ride: the Laoud team will respond. For any questions, message them from the Messages section.

FOR WORK
If your company uses Laoud, choose "Pro" when booking: the receipt will be issued in the company's name, and your personal trips will never be shown to them.

YOUR DATA
The app only uses your location when it's open, never in the background. No advertising trackers, no audience measurement, no data resale. You can export your data or delete your account from the menu.

Available in French and English. The service is reserved for adults. Are you a rideshare driver? Download Laoud Driver: the same account works in both applications.

Help: https://laoud.vercel.app/help.html
Privacy: https://laoud.vercel.app/privacy.html
Terms of Use: https://laoud.vercel.app/terms.html

What’s new

Commande plus claire : l’application explique pourquoi une carte est demandée même pour une course en espèces (frais d’annulation tardive ou d’absence uniquement, rien d’autre n’est prélevé). Conformément à la réglementation VTC, la carte n’affiche plus les voitures disponibles avant la commande : votre chauffeur apparaît dès qu’il accepte la course. Votre numéro de mobile est vérifié par un code SMS, une seule fois, après l’inscription : il sert à joindre votre chauffeur.