LAUNCH Servicing

Launch Servicing, LLC.

About this app

Manage your student loans simply and confidently right from your mobile phone. The Launch app allows you to view your monthly statements, make payments, update your contact information and much more.

FEATURES
• View your monthly statements and payment history
• Make a one-time payment or setup recurring payments
• Setup and manage your bank accounts
• View a summary of your loan accounts
• Check loan balances, interest rates, outstanding principal and interest
• Update your contact information
• Contact the Launch Team via phone or email

CREATE YOUR ACCOUNT
If you’re already registered on the Launch Servicing Borrower Portal, just login to the mobile app using your existing user credentials. Your co-signer can also login and manage accounts.

Activate Biometric Login to log in even faster!

Your information is secure and we take the protection of your account very seriously.

Ratings and reviews

When first creating the log in it would not accept any info from the email the school sent me. On top of that the email from the school didn't fully provide the needed ID number (only part). So to create the account and gain access to the app I had to click the link from the email and set up the account on browser. Besides that I have no other issues with the app itself. Thought it might help others if they have difficulty creating an account through the app and how I went about it.

Can't login to app with working credentials. Very annoying. Terrible UX. After entering password, it tells me "Username or password invalid. Attempt has been logged." It is clearly the right username and password, I logged in on the browser with it. Update: Apparently app is not available for ISA customers. Probably shouldn't market it to ISA customers then. I've added a star for a response. But until Launch stops telling me to use it, in ISA payment emails, I'll rate the app as broken.

My climb credit account is managed through Launch. I have been trying for 12 days now to talk to someone and they have removed any means of messaging and I've waited up to 45 minutes on the phone before giving up, more than once. This is a horrible, horrible credit service. When they DID receive messages they either ignored them or took a month to reply. Nothing in between.