LawnGuru Lawn and Snow Service
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Description
Get reliable lawn care and snow removal service on-demand. With LawnGuru, there are no contracts and no invoices, it’s just the service you need when you need it. Trace your property for picture perfect pricing and spot on service. Request service with the tap of a button and instantly get connected to one of our service professionals.
-All LawnGuru service providers are licensed, insured and have passed comprehensive background checks.
-Service providers are rated by customers and only the highest rated providers are allowed on the platform.
-Pay by phone, it’s simple and secure. Once the job’s complete, we’ll email you a copy of your receipt.
See if LawnGuru is available in your city http://www.lawnguru.co/cities
Follow us on Twitter https://twitter.com/lawnguru_co
Like us on Facebook https://www.facebook.com/LawnGuru.co
For providers, continued use of GPS running in the background can dramatically decrease battery life.
-All LawnGuru service providers are licensed, insured and have passed comprehensive background checks.
-Service providers are rated by customers and only the highest rated providers are allowed on the platform.
-Pay by phone, it’s simple and secure. Once the job’s complete, we’ll email you a copy of your receipt.
See if LawnGuru is available in your city http://www.lawnguru.co/cities
Follow us on Twitter https://twitter.com/lawnguru_co
Like us on Facebook https://www.facebook.com/LawnGuru.co
For providers, continued use of GPS running in the background can dramatically decrease battery life.
My review
Review from
Reviews
2.6
101 total
5 32
4 6
3 5
2 10
1 48
Jessca Rabbitt
From the moment I contacted the service that led me to them, they walked me step by step through the process, and all but went to grab my wallet when it was time to pay **smiles** The communication was consistent and seamless even during a busy holiday weekend and as a patient in recovery my rest was undisturbed during their thorough but effective work. Thank you Jacob, I didn't even realize you had come and gone. I appreciate the peaceful and positive service a great deal. I cannot thank you enough and i lookforward to my husbands seal of approval and continued business relationship 😊. Keep up the great service and work!!!!
Will Patterson
Scheduling was an issue. Appointment not kept as agreed. No way to price special services, ie. hedges, flower beds, additional weed eating. They wanted me to wait all day Saturday for a guy that had already missed his first appointment! Could not give me a smaller window of time. Cancelled before starting. Don't waste your time, find someone you can talk to face to face!
Garner Marshall
Well someone reached out to me promptly which is why I moved it up to two stars. So apparently they can do it in my neighborhood. The sent me a link to a quote. I was happy with that price. I clicked on it but could go no further because the only option to proceed was to create a new account. I already created one via the app when I was having the original issue (app not being able to locate my home) so at least they're making progress. Hopefully next time they contact me I can get these issues resolved. Despite all the hiccups I still want to try the service out.
Boom Boom Boom
I scheduled service on a Wednesday and immediately received notification that the job had been assigned. I then received a text alert that the worker was on his way. So far, so good, right? Wrong! He never showed. I emailed customer service and they promptly responded apologizing for the inconvenience. I inquired about the fee already being deducted from my account. The rep advised that was only a hold fee. Fast forward 4 days later...still no service and the amount has officially been debited from my account. I emailed customer service and have yet to receive a response. I hope getting my money back will not be a problem. UPDATE: decided to give it another try due to $15 credit for the no show. Same thing happened. No show from provider. I emailed customer service on Tuesday. Today is Friday. No response. BTW, the customer service reply to my initial review on here is indicative of the flaws with this company. 3 weeks...no service and no valid explanation. Please do not waste your time or money!
Victor Bethea II
Complete rip off, they only did half of my yard. I had to call to get the whole yard done. Each job the price would go up. Do not use this service.
Russell Alcala
Update my rating from 2 stars to 3 as my currently assigned service provider does an excellent job. I'll increase to 4 stars after it is determined consistency issues in showing up have been resolved. Lack of features in the app are preventing me from adding an additional star. I'll update that as features are added to the app.
User reviews
From the moment I contacted the service that led me to them, they walked me step by step through the process, and all but went to grab my wallet when it was time to pay **smiles** The communication was consistent and seamless even during a busy holiday weekend and as a patient in recovery my rest was undisturbed during their thorough but effective work. Thank you Jacob, I didn't even realize you had come and gone. I appreciate the peaceful and positive service a great deal. I cannot thank you enough and i lookforward to my husbands seal of approval and continued business relationship 😊. Keep up the great service and work!!!!
Scheduling was an issue. Appointment not kept as agreed. No way to price special services, ie. hedges, flower beds, additional weed eating. They wanted me to wait all day Saturday for a guy that had already missed his first appointment! Could not give me a smaller window of time. Cancelled before starting. Don't waste your time, find someone you can talk to face to face!
Guru Ventures, Inc. July 7, 2017
We've got some incredible improvements coming and are really focused on providing great cuts to thousands of customers. Like all outdoor pros, we definitely can't quote more complex custom services without having visited and talked through details with you. We understand that our scheduling isn't a fit for all, but do hope to welcome you back! Well someone reached out to me promptly which is why I moved it up to two stars. So apparently they can do it in my neighborhood. The sent me a link to a quote. I was happy with that price. I clicked on it but could go no further because the only option to proceed was to create a new account. I already created one via the app when I was having the original issue (app not being able to locate my home) so at least they're making progress. Hopefully next time they contact me I can get these issues resolved. Despite all the hiccups I still want to try the service out.
Guru Ventures, Inc. July 17, 2017
Thank you for reaching out - it looks like you're trying to follow a quote you've already accepted and booked. We sent a welcome email with login credentials to your email on file, I've just sent you a password reset to put it to top of inbox. You can login to the mobile app or at app.lawnguru.co with this info! Email's the username just in case! I scheduled service on a Wednesday and immediately received notification that the job had been assigned. I then received a text alert that the worker was on his way. So far, so good, right? Wrong! He never showed. I emailed customer service and they promptly responded apologizing for the inconvenience. I inquired about the fee already being deducted from my account. The rep advised that was only a hold fee. Fast forward 4 days later...still no service and the amount has officially been debited from my account. I emailed customer service and have yet to receive a response. I hope getting my money back will not be a problem. UPDATE: decided to give it another try due to $15 credit for the no show. Same thing happened. No show from provider. I emailed customer service on Tuesday. Today is Friday. No response. BTW, the customer service reply to my initial review on here is indicative of the flaws with this company. 3 weeks...no service and no valid explanation. Please do not waste your time or money!
Guru Ventures, Inc. July 3, 2017
Our cancellation fee is levied on site where the property is unserviceable ie: overgrown & not disclosed or littered with debris. We do waive them for exceptions. If the fee was waived, we’ve already prevented the charge from settling and the time required to reflect this is determined per card issuer. If you emailed us, we’ve responded. Complete rip off, they only did half of my yard. I had to call to get the whole yard done. Each job the price would go up. Do not use this service.
Guru Ventures, Inc. June 29, 2017
Hey Victor! We apologize we weren't able to access your backyard due to the gate being locked however we're always happy to send a crew back to finish the job at your convenience! Update my rating from 2 stars to 3 as my currently assigned service provider does an excellent job. I'll increase to 4 stars after it is determined consistency issues in showing up have been resolved. Lack of features in the app are preventing me from adding an additional star. I'll update that as features are added to the app.
Guru Ventures, Inc. July 19, 2017
Thanks for updating your rating to reflect our growth rather than a first impression! What types of features are you looking for in the app? Requires app updates much too frequently, pretty annoying. App is simple to use, service has been as scheduled so far.
Guru Ventures, Inc. July 6, 2017
Hi Dave, sorry about that. We push updates when necessary to improve customer experience. I am 1 of the new contractors for this company. I service the Montgomery county area
Customer service responded instantly and my grass looks great!
Guru Ventures, Inc. July 21, 2017
Thanks for the compliment Meghan! Your provider Jameson sure does a stellar job and takes a lot of pride in his work. We're glad you were thrilled and thanks for giving us a try! Looking forward to your next cut :) Do not use this company. They are horrible! We gave the 2 opportunities. The first time they missed spots, did not weed eat or blow off any walkways or driveway and refused to come back out. 2nd time, they kept rescheduling for over a week then finally came when no one was home and wanted to double charge us for the grass being over 6inches. It wouldnt have been if they came when they first were supposed to come. Then had the nerve to charge us a $10 cancellation fee because we didnt want to pay double price because of their error. HORRIBLE HORRIBLE
Guru Ventures, Inc. June 29, 2017
Hey Jeremy, did you talk to our support about these issues? Clearing clippings off the walkways and weed whipping are part of our standard service. If we receive photo evidence, we do send providers back out or refund the charges. We also cover overgrowth fees due to our tardiness. Sounds like you received bad information from someone. Zero customer service, the assigned guy never showed up when scheduled, then rescheduled and no showed again.
Guru Ventures, Inc. June 29, 2017
Hey Greyson, how did you reach out to customer service? We have support staff available 7 days a week. We do unfortunately bring some providers onto the platform who end up not being a good fit, but aren't able to take action until issues with them are reported. If you haven't, e-mail support@lawnguru.co for assistance. Guru Ventures, Inc. June 21, 2017
Hey Gary, glad you enjoyed your experience! Don't forget to give your referral code to your friends and neighbors! It will give them $15 off their first service, and once that is complete, you'll get $15 off your next service! - LawnGuru Had a no show, no contact from a provider for my FIRST time, if you can't ensure quality providers then I am not going to pay to use your service. The chat feature with customer service was prompt but no way to view in app ratings or reviews. Good concept but needs work with in app functionality.
Guru Ventures, Inc. June 21, 2017
Sorry you had a poor experience. Did you let support know about these issues? We do take action against providers with poor performance. We also show their rating within the app when you've been paired. We'd love to hear any other suggestions you have! We take feedback from both customers and providers very seriously. - LawnGuru Great idea, very poor execution. I've had so many no shows and cancelations from "providers". It's been 2 weeks since I've requested an initial service and still no service had been provided. But they don't hesitate to charge you a $10 cancelation fee for not being able to answer the phone while i was in church. For a first time user, i am VERY DISAPPOINTED.
I can now log in to the app properly, see and use the available features.
Guru Ventures, Inc. June 13, 2017
Hey Nate, could you please contact support@lawnguru.co with more information? We want to make sure there aren't more bugs to catch that we haven't experienced ourselves. If you can let us know the e-mail you tried registering with, the dev team can take a look and reach out if they have any questions. - LawnGuru Great idea in theory but app won't allow me to input my address
Guru Ventures, Inc. June 21, 2017
Hey Lauren, could you please provide some more info on the issue by live chatting us at www.lawnguru.co ? If this is a bug, we'd love to fix it. It may be that your house is a new development that hasn't been added to Google Places yet. We rely heavily on Google's APIs, and can't do much if they don't have your property listed. - LawnGuru Good start for app! Looking forward to more improvements.
Guru Ventures, Inc. June 13, 2017
Hey Lakaria, Thanks for the kind words! It's an uphill battle, but we're making improvements every day with the app and internally to make sure we can help both our customers and providers as efficiently as possible. Service will only continue to improve as we grow, so keep your eye on us and share that referral code with your friends! - LawnGuru Try using the service and was given a provider. Came to the day when they were supposed to show and nothing. Finally got a message saying lawn was over 6" tall as reason for no show after 9pm. I went outside and measured and it was only 2.5". Not reliable
Guru Ventures, Inc. June 9, 2017
Thanks for bringing this to our attention! A team member spoke with you this morning and repeated our need for a picture to confirm this discrepancy. Happy to provide our Providers' photo, figure out the disconnect, and to get you taken care of immediately! Attempted to use LawnGuru for weekly lawn mowing. They were unable to identify a provider despite waiting over 10 days. Contacted support 3x, first two times they replied indicating they would assist. On the 3rd message they didn't even reply. In a large market (Chicago area), it seems there should be a large pool of lawn care providers. Disappointed.
After updating couldn't access site and no service provider took my yard.
Guru Ventures, Inc. June 9, 2017
Hey M, sorry about that. If you can't access your account, please contact customer support! Guru Ventures, Inc. June 13, 2017
Hey Marc, we're pretty great in practice, too! Unfortunately, some customers do fall into gaps in our service area where we don't have as many providers to fulfill jobs. This is an issue resolved over time as we grow, and we apologize that you experienced it. We've launched new tools to improve efficiency and increase capacity. - LawnGuru Tried to request service for Fridays. Site let me specifically request Fridays with an extra charge for such a service which was fine with me as I needed a specific day of the week. I also indicated a specific start date for service. Next thing I know I have a confirmation for Tuesdays and not Fridays for a date earlier than my specified start date. Seems like they need work on improving their user interface. I cancelled the service before it was to start since I lost confidence in the site.
Guru Ventures, Inc. June 13, 2017
Hey Kim, this sounds very unusual. Could you please contact support@lawnguru.co and let us know the e-mail you used to register so we can look into your account and see what went wrong? Please also clarify if you placed your service with the Android app, so we can narrow our search for this bug. - LawnGuru I've had this service for several weeks now. Had one overpriced cut get done(after having to reach out to the provider when they cancelled the morning of our appointment, after us waiting over a week despite us saying we needed something sooner. After that, they dropped our account. Someone else picked up our account and then cancelled before our scheduled cut. Now, I have been promised at least two separate times since then that they would send somebody out ASAP. Last contact was damn near a week ago with absolutely zero attempt on their part. Ridiculous.
Guru Ventures, Inc. June 13, 2017
Hey Roy, I can assure you there were plenty of attempts on our end. We have added new tools to help optimize our routes for providers and improve fulfillment, and as we grow in new markets these fulfillment issues in some areas will disappear. In Detroit, our most mature market, we have most jobs picked up within 10 minutes of request. - LawnGuru Garbage app. Garbage service. Signed up and nobody showed up. Saw a guy across the street cutting grass and hired him instead..
Guru Ventures, Inc. May 22, 2017
Hi Jason, we do not have any account under your name. I believe you have the wrong service! I live just outside Philadelphia and it worked great for me. Great price and friendly service. Took more than 48 hours to get matched ,but it rained for a week and it was the holiday weekend so totally understandable. Now on 2 week rotation
Went through the entire process only to have it not save anything. Im not going through that again. I have no sidewalk why do you force me to make one. I have gravel and concrete no option for both
Guru Ventures, Inc. June 13, 2017
Hey yellowc6ohio. You have the option to skip any portion of the service area you don't have nor intend to have serviced. If you want lawn service, you have the option of skipping the driveway and sidewalk. If your driveway has multiple surface types, mark the majority and leave a comment specifying which sections are a different type. - LawnGuru I had service scheduled. The contractor came the first time and cut my lawn. The second time they came and did not cut my lawn. I was not given any explanation why they came and did not even cut my lawn. I will never use this service again. I contacted the service but got no reply as to why the contractor showed up and did not do the job.
Guru Ventures, Inc. May 12, 2017
Hi Eileen. We're sorry this happened. If you contact support I'm sure we can get a resolution for you. At 1st I was upset cuz someone accepted the job but never came but next 2 times using the service someone came out and cut. They don't edge but that's fine. Generally pleased
Customer service was horrible, sub par at best. No sense of urgency or taking responsibility for their workers they send to your house
Guru Ventures, Inc. May 16, 2017
Hi Mary, we are sorry you had trouble! We'd love to help you out, however we cannot locate any user account under your name. If you'd like to contact support, I'm sure we can get this resolved for you. They are very disrespectful to the people on the on phone. I'm a wounded veteran there are days my I can barely move. Then you state there are other providers that could of accepted that job but yet I see the the same jobs on the jobs list waiting be accepted. One was more then a month old.
Guru Ventures, Inc. May 30, 2017
Hi Shawn, the issue at hand was as a LawnGuru provider, you accepted jobs and did not complete them. Hopefully you can improve your response time so you can remain on the platform. Wanted to sign up as a service provider but whenever​ I open the app, it says object ID is null and does nothing. It doesn't show any service requests and won't let me complete the setup.
Guru Ventures, Inc. May 12, 2017
Hi Jay, that is because you did not complete your registration. You cannot "sign in" to an account that is not created. Please contact provider support at 8558078974. We'd love to help you get on board! Four times my service has been cancelled. I've tried to find out why and keep getting told different stories. It's been about 2 weeks now. Very upsetting.
Guru Ventures, Inc. June 13, 2017
Hey, What were the reasons you've been told? Some regular occurring reasons providers release or cancel a service are lawns that require a push mower but weren't properly marked, overgrown lawns that were requested as below 6", gate codes, or debris. We take action against providers who release too many jobs without good reason. - LawnGuru Love this app...Customer service is great also. I have had my property line redrawn twice to remove areas not needing service. I LOVE THAT YOU GET TEXTS AND PICS WHEN SERVICE IS COMPLETE. I have recommended the service more than once and will many more times. Be patient and figure out the app...it's worth it.
Guru Ventures, Inc. May 25, 2017
We're glad you are liking the app, David! Don't forget to share your referral code to take advantage of our Give $15, Get $15 promotion! Also, if someone is having trouble marking their own property, submitting a quote through www.lawnguru.co will send the request to us to mark out for them. 10/10 Would not recommend this app, I would call it 'service' however that is completely lacking. Signed up about two weeks ago, and it has been 'searching for a provider' ever since. Tried contacting support, which was fairly useless - at least they can fake empathy well, although it seems they lack the ability to resolve anything. Very disappointing.
Guru Ventures, Inc. May 5, 2017
Hey Shane, I can ensure you there is no lack of real empathy on our end. We want to get your grass cut as much as you do, and our entire team is dedicated to actively doing everything we can to make using LawnGuru as good of an experience for everyone. That being said, our ability to get your lawn cut hinges on third party providers being willin... The worst service you could receive from a provider of lawn care. Don't waste your time or money.
Guru Ventures, Inc. May 5, 2017
Hey Robert, have you contacted support about your service issues? We take customer complaints very seriously, especially for our newer providers. Your feedback is what enables us to know which providers are not performing well. If you didn't rate your service from within the app within 48 hours, it gets archived without a rating. If that happene... Placed an order, after 5 days they still did not find a provider. Initially very responsive but then no communication. Really wanted this to work. Found someone myself and a lot cheaper
Guru Ventures, Inc. May 9, 2017
Hi Dave, Unfortunately, the vetting process to onboard providers is something we cannot short cut and takes time. As a result, at times our user requests may exceed our capacity to service and we will experience drop rates. We are working to meet demand everyday, and hope you give us a shot in the future. Butchered my lawn, didn't weed whack, edge and broke 2 sprinkler heads because they mowed too low.
Guru Ventures, Inc. May 11, 2017
Hi David,We'd love to get this resolved for you and get you refunded. Would you mind sending some photos to support@lawnguru.co so we can help? Very poor setup process. After tracing my lawn driveway and sidewalks, I was taken back to the start page. Very frustrating, I'll keep my current service thank you.
Guru Ventures, Inc. June 13, 2017
Hey Fady, this sounds like a bug some users experienced when starting registering on one platform and switching to another. We've fixed this bug, but would love more information to make sure this isn't different! If you could provide the e-mail you signed up with to support@lawnguru.co , our dev team can look into this. Thanks! - LawnGuru Review deleted
What's New
New Features:
- Location permission is not required now for most operations.
- New chat messaging system.
- Now our services available not only in Detroit but also in Atlanta, Philadelphia, Houston, Cleveland, Chicago and DC/Baltimore.
- New radius based service area for providers!
- New design for lawn requests.
Bug Fixes:
- Fix sign in problem.
- Pricing details are fixed.
- Job Image quality increased.
- Better data validation.
Additional information
Updated
June 27, 2017
Installs
5,000 - 10,000
Current Version
1.7.59
Requires Android
4.4 and up
Interactive Elements
Users Interact, Shares Location
Permissions
Report
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Guru Ventures, Inc.
