From the moment I contacted the service that led me to them, they walked me step by step through the process, and all but went to grab my wallet when it was time to pay **smiles** The communication was consistent and seamless even during a busy holiday weekend and as a patient in recovery my rest was undisturbed during their thorough but effective work. Thank you Jacob, I didn't even realize you had come and gone. I appreciate the peaceful and positive service a great deal. I cannot thank you enough and i lookforward to my husbands seal of approval and continued business relationship 😊. Keep up the great service and work!!!!
Scheduling was an issue. Appointment not kept as agreed. No way to price special services, ie. hedges, flower beds, additional weed eating. They wanted me to wait all day Saturday for a guy that had already missed his first appointment! Could not give me a smaller window of time. Cancelled before starting. Don't waste your time, find someone you can talk to face to face!
Well someone reached out to me promptly which is why I moved it up to two stars. So apparently they can do it in my neighborhood. The sent me a link to a quote. I was happy with that price. I clicked on it but could go no further because the only option to proceed was to create a new account. I already created one via the app when I was having the original issue (app not being able to locate my home) so at least they're making progress. Hopefully next time they contact me I can get these issues resolved. Despite all the hiccups I still want to try the service out.
I scheduled service on a Wednesday and immediately received notification that the job had been assigned. I then received a text alert that the worker was on his way. So far, so good, right? Wrong! He never showed. I emailed customer service and they promptly responded apologizing for the inconvenience. I inquired about the fee already being deducted from my account. The rep advised that was only a hold fee. Fast forward 4 days later...still no service and the amount has officially been debited from my account. I emailed customer service and have yet to receive a response. I hope getting my money back will not be a problem. UPDATE: decided to give it another try due to $15 credit for the no show. Same thing happened. No show from provider. I emailed customer service on Tuesday. Today is Friday. No response. BTW, the customer service reply to my initial review on here is indicative of the flaws with this company. 3 weeks...no service and no valid explanation. Please do not waste your time or money!
Complete rip off, they only did half of my yard. I had to call to get the whole yard done. Each job the price would go up. Do not use this service.
Update my rating from 2 stars to 3 as my currently assigned service provider does an excellent job. I'll increase to 4 stars after it is determined consistency issues in showing up have been resolved. Lack of features in the app are preventing me from adding an additional star. I'll update that as features are added to the app.
- Location permission is not required now for most operations.
- New chat messaging system.
- Now our services available not only in Detroit but also in Atlanta, Philadelphia, Houston, Cleveland, Chicago and DC/Baltimore.
- New radius based service area for providers!
- New design for lawn requests.
- Fix sign in problem.
- Pricing details are fixed.
- Job Image quality increased.
- Better data validation.
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Craftsman Smart Lawn - Lawn Care and Maintenance for Craftsman Smart Mowers