A Google user
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I did not have a great review, but I got a response telling me how to fix the issue. My app works now and my points were transferred over. However, I still think that we should be allowed to use our member cards and not forced to use an app. Everyone is not tech savvy nor do they want to fill their phone space up with apps when they can swipe a card.
7 people found this review helpful
Lenny's Holdings, LLC
June 21, 2019
Hi Tamrelyn, you can still use the program without the app. You can manage your account by logging on to our website, lennys.com/rewards, or providing your phone number to the cashier at checkout to earn and redeem points and rewards. Yay!
A Google user
Slow, and unresponsive. Buttons need to be activated up to 10 times before the respond. Last time I used it, the app took so long take my order that the pickup time was not sufficient. The app told me, but didn't take me back to the pickup time. It rejected my card that I've used many times within the app. I deleted the card, reentered it, and it worked. This app was not ready for release when it was. This reflects badly on Lenny's and its costing them a lot of money in lost sales.
9 people found this review helpful
A Google user
terrible! This app was broke from the beginning! There's no short cut to upload your birthday. You literally have to go back to the year you were born if you want the correct date. None of my rewards were switched over. It's been an hour so far and still no verification code sent to my phone. I'm just done and I hate losing my Rewards credit! A$$wipes!
1 person found this review helpful
Lenny's Holdings, LLC
May 23, 2019
Hi William, wow, unnecessary name calling. Nothing has been lost, we would NEVER do that to our guests. We are more than happy to help you transfer your existing rewards over. Please send us an email to rewards@lennys.com. Look forward to hearing from you!