Virgin Hotels App - Lucy

Virgin Hotels

About this app

Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy. She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Works in your chamber, in all dining areas, and even when you’re out on the town. Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk. Better yet, you can now link your Know account with Virgin Red and earn points for your Virgin Hotel Stay!

PRE-ARRIVAL CHECK-IN & MOBILE KEY

Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.

MAKE REQUESTS

Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.

ORDER ROOM SERVICE

Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.

CONTROL YOUR THERMOSTAT & THE LIGHTS

No need to get out of bed to adjust the AC or the lights. Lucy has your mood covered.

GET LOCAL RECOMMENDATIONS

Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.

MAKE HOTEL & DINING RESERVATIONS

Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.

GET HOTEL MESSAGES, NEWS AND INFORMATION

Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.

CHECK-OUT

Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.

COMFORT CONTROLS LIKE NEVER BEFORE

Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.

WANT TO TIP BUT NO CASH ON HAND?

Not a problem! Lucy offers cashless tipping so you can take care of those who took care of you in a special way.

IT’S MORE REWARDING TO STAY “IN THE KNOW”

That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels. You’ll also have access to The Spirit Hour when cocktails are on us at Commons Club. The more you let us Know, the more we can pander to your every desire and Personalize Your Stay. Maybe that means a mini- fridge stocked with your favorite sips. Or the perfect pillow to match your sleep style. Or treats for your fur baby. Stay in The Know, you know you want to.

Ratings and reviews

Every time I log in I get an error page. Update: App is still trash. I cannot access My reservation or even find it online

Has been over 24 hours and still can't see reservation. When I log into the website or use the modify section it shows. My guess is this app is designed for use at the hotel during your stay instead of by those with upcoming reservations.

App refuses to work. I tried to login and all I get is the Well hello there error which will not clear and appears whenever I restart the app. Tried uninstalling and reinstalling but same result.

What's new

The perks keep coming when you sign up for Virgin Red the rewards club from Virgin. You can now earn Virgin Points by linking your Know profile to Virgin Red and staying at participating hotels. Redeem goodies from your favorite brands or save them up and put them towards a once-in-a lifetime experience. How does a cruise on Virgin Voyages or a flight on Virgin Atlantic sound?