Libellule transforms a smartphone into a remote assistance channel using augmented reality. A technician in the field shares what they see live; an expert, wherever they are, observes and guides them in real time. No more unnecessary travel: expertise arrives on-site in seconds.
WHAT THE APP OFFERS
- Live, hands-free video calls from the phone's camera.
"See what I see" view sharing: the remote expert accesses the real-time feed of the intervention.
- Annotations and visual guidance to point, indicate a gesture, and ensure safe handling.
- Contact list to directly reach the right expert or support.
- Complete interaction history: review every past session.
- Integrated support request, without leaving the app.
- Customizable user preferences.
WHO IS IT FOR?
Libellule is designed for field teams that require immediate expert support:
- Industrial maintenance and mobile technicians
- Energy, telecoms, infrastructure
- Technical support and after-sales service
- Remote training and mentoring
BENEFITS
- Reduced expert travel and associated costs.
- Faster incident resolution, even on the first intervention.
- Knowledge transfer between experts and junior technicians.
- Traceability of interventions thanks to the history log.
SECURITY
Enhanced authentication and encrypted storage of sensitive data.
Information and activity logs are accessible only to authorized personnel.
Libellule is a solution published by Evotech Africa. For a demonstration or company deployment, contact us through the application.
Remote assistance in augmented reality: see, guide, troubleshoot live