Medica ONESource

Medica

About this app

Save time and hassle while making the most of your HSA, HRA, and FSA by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:

Easy, Convenient & Secure
● Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
● No sensitive account information is ever stored on your mobile device
● Use Touch ID or Face ID to quickly log in to the mobile app

Connects You with the Details
● Quickly check available balances 24/7
● View charts summarizing account(s)
● View existing claims
● Click to call or email customer service
● View your statements and notifications
● Scan product barcodes to determine their eligibility

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
● Reimburse yourself from your FSA or HSA
● Take or upload a picture of a receipt and submit for a new or existing claim
● View, contribute and distribute HSA transactions
● Send payment to providers from any account
● Manage your expenses by entering medical expense information and supporting documentation
● View and manage your HSA investments
● Retrieve your forgotten username/password
● Report a debit card as lost or stolen

Powered by WEX©

Ratings and reviews

This app rarely works and their website is almost always down. Other employees have the same experience as I do and we all are beyond frustrated. It's frustrating that One Source is this third party vendor that is used for our benefits (and reimbursement), but you can almost always count on it not working, unfortunately. On the rare occasion that the app and/or the website actually work it works fantastic. A company usually has IT working on issues like these, so not sure why all these errors

While the interface within the app is fairly easy to use, this app does not seem to support anything saving the username or password savers. It also does not remind you of the criteria for passwords. Thus, when going to the app for the twice-a-year usage I have found that I am always needing to recover my password because it is not friendly for dealing with while on the go as an app should be. While security is an understandable goal, it is coming at the cost of user accessibility.

I can log in, view my balance, and view the claims that need receipts submitted. It will not let me upload. This really is a critical part of the app. I did find out that I can send the receipt by email as long as I include the claim number in the email. The email is listed under the contact us section. The app doesn't allow me to screenshot and you can't copy the claim number to paste it into the email. Room for improvement.

What’s new

Version 310.0 provides you with:

Security updates
Bug fixes