Good app. It's like many others that use the same software but the best one I've used as far with how well it funtions. A few things would be nice like the ability to change trip details before a driver has been confirmed so the trip doesn't need to be cancelled and rebooked once a driver is on route but details, such as car preferences were entered wrong ie. Wheelchair taxi, hybrid car etc. When booking a trip with multiple stops its frustrating when noticing an oversight but can't change it
3 people found this review helpful
I was quoted an amount that was supposed to be 13, he changed it to 25! It took me forever to get ahold of someone on the phone to fix it, they kept hanging up or transferring me to someone who wouldn't pick up the phone. Just checked and they changed it to 15 dollars but this was a huge nightmare to deal with! They force you to prepay, even tip! So if it's bad service or the cost is doubled you're forced to shell out. Terrible customer service. And I'm not a Karen I'm super nice in the phone :(
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Original review: Good. Reliable. A bit slow. Revised 2022: can't enter addresses; when I can, the app can't find them. Useless. C'mon Yellow, if you want market share, you are going to have to get your app $%@! together. Tried uninstalling, rebooting, nothing fixes it, and the place in the app where you can report app issues? Doesn't work.
5 people found this review helpful