The Lincoln Way™ Owner App

3.54K reviews
Content rating
Screenshot image
Screenshot image

About this app

Focus your time and energy on what matters most with an app that revitalizes your ownership experience.

• Connect & Control: When equipped with Lincoln Connect™ lock/unlock (1), stop/start (2), create scheduled-starts and more from virtually anywhere with complimentary remote vehicle controls (3)
• Vehicle Details: View important details like fuel level, maintenance information and more
• Vehicle Health Alerts: Real-time notifications about your vehicle health (4)
• Enable Phone as a Key feature for eligible vehicles. Background location permission is necessary to use the feature
• Lincoln Pickup & Delivery™: Your effortless door-to-door service experience starts here (5)
• Lincoln Access Rewards™: Access your points toward future services and more
• 24/7 Roadside Assistance: Request fuel delivery, flat-tire repair and more with a tap (6)
• Account Manager: Manage your Lincoln Automotive Financial Services account from virtually anywhere
• Lincoln Concierge: Your personalized connection to Lincoln, available 24/7

(1) Remote lock/unlock requires power door locks.

(2) Automatic transmission only.

(3) Complimentary remote features standard on all 2021 model-year vehicles and select older models. Not all features are available in all markets. Lincoln Connect (standard on select vehicles), the Lincoln Way™ App and complimentary Connected Service are required for remote features ( see Lincoln Way terms for details). Connected Service and features depends on compatibility AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent functionality and present operation of connected features. Connected service excludes Wi-Fi hotspot.

(4) Vehicle Health Alerts require SYNC 3 version 2.0 or higher and a data connection via a mobile device or Lincoln Connect.™ See SYNC interface, a dealer or a Ford Guide for more information. Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist.® To avoid interference, remove the device or contact the device maker for more information on compatibility.

(5) Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model-year and newer Lincoln vehicles with the 4-year/50,000-mile New Vehicle Limited Warranty. Owners of 2016 and prior model-year vehicles and other vehicles not covered by the new vehicle limited Warranty may contact their preferred dealer for related cost and other important details. Mileage limitations may apply.

(6) Roadside Assistance is included for certain owners and available to everyone for a per- service fee. Ford reserves the right to change program details without obligations. Ford Roadside Assistance is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever comes first.
Updated on
Jan 10, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Personal info, Health and fitness and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.44K reviews
Greg McGill
February 1, 2024
The service history has no details of the service performed...really useless. Features continue to be internittent such as vehicle location. Phone as a key works some of the time but not consistent enough to trust it. Vehicle continues to go into deep sleep mode at odd times which renders paak useless Why no fingerprint lock on the app? There are many many options for improvement that could make this a five star app but there seems to be little interest on the part of Lincoln. So, average.
2 people found this review helpful
Did you find this helpful?
Fred Walters
January 11, 2024
Absolutely Terrible. Phone as a key does not work. I had to drive 45 minutes each way 2 times to have the apim module replaced. Luckily we can start the car sometimes now but the phone as a key does not work. We have a whopping 16000 miles on this car. Today we got error messages in the app that the car was going to sleep because the battery was low. Are you kidding me? I'll buy a Mercedes next.
2 people found this review helpful
Did you find this helpful?
Lincoln Motor Company
February 23, 2024
Please allow us the opportunity to assist with these concerns, Fred. As our goal is a smooth and effortless experience with the app. You can reach out to our Concierge at 844-324-2330.
Christopher Bermudez
December 8, 2023
The app does not work. I keep getting reminders that my points are about to expire. I keep trying to open sections of the app and it reads the lincoln way app is not working right now. The same thing happens if I'm trying to remote start my car I get the same error message. Every tab I touch keeps telling me the same error. I close a refresh and some things work but others do not.
9 people found this review helpful
Did you find this helpful?
Lincoln Motor Company
February 9, 2024
Let's get your application working as intended, Christopher. Since this review was posted, a new update is available which fixes this concern. Please update the application to our newest version and let us. know if you still have any concern or If this issue persists you can reach out to us by calling our Concierge at 844-234-2330.

What's new

What's New - 4.32.1
• This update includes bug fixes