Live Chat Software by ProProfs

Live2Support

About this app

ProProfs Live Chat Software app is a centralized platform for support operators to take up all customer queries and provide answers in real-time. The use of this mobile-optimized chat box allows your operators to monitor visitors and initiate a chat no matter where they are. With such a live support chat software, you get to reduce support tickets and turn visitors into delighted customers. Provide instant answers without making them switch back and forth between your web pages.

The robust live chat software app is equipped with features like visitor monitoring that can help your operators understand your customers better. The live chat for customer service comes with an intelligent chat engagement feature that allows your operators to reach out to visitors by sending proactive invites and auto greetings from the mobile app.

Other than sending proactive chat invites, the live chat app helps support operators monitor incoming, pending chat and track which operator is working on which chat. This helps them to make sure that no chat goes unanswered and convert website visitors into returning customers in case they have queries related their products/services at all times. Your operators can also easily see who is on your website, where they are stuck and proactively start a conversation.

ProProfs Chat for Android offers a series of features, that are listed below:

• Track and record offline messages
• Feature to access control panel from Android smartphone
• Invite visitors for live chat
• Know your website visitors using Geolocation
• Use canned messages
• Close chat feature in chat window
• Operator logout functionality in operator chat window

Benefits your business can attain from the use of live chat support application are:

• Resolve client queries instantly
• Improve support team’s productivity
• Support multiple visitors at the same time
• Provide personalized support based on visitor behaviour
• Capture more leads
• Grow sales

Ratings and reviews

If you were searching for a live help software mobile app that helps you provide support anytime, anywhere, then proprofs chat is the perfect option. I never thought delighting customers would become less of a hassle. Plus, my agents appreciate how they no longer have to sit at their systems to provide support to customers. They can reach out to them or manage support queues. I haven’t witnessed their app crashing every now and then. So for me it’s perfect!

I had been using the online chat software for more than a year and started using the app two months back. We really like how fast this app is. My agents and I can actually track the number of visitors present on the website and engage via app if they've been on a page for long. Plus, I don't need extra training to use this mobile app. Its cool and easy to usr. Great work guys.

Great app!! Love how fast it is... I was using a different chat app before this. But due to speed issues we had to switch to ProProfs Chat. And trust me, we didn’t regret the decision and so would you. It is really fast therefore helping my agents respond back to customer queries fast and efficiently. Plus, it notifies if a visitor has initiated a chat on our website. So no matter where my agents are, they can provide support to customers from anywhere and at anytime.