
Prakhar Kumar
Kindred concept is great, but the issues are poorly handled. The cleaners left the heating on for two weeks after the guest left & used the washing machine for all duvets & towels, then left everything hanging for me to repack, yet Kindred refused any reimbursement/ real compensation and hid behind internal policies about cleaners not touching thermostats & always leaving laundry to hang dry. The idea is promising, but when something goes wrong, customer support does not take responsibility.
1 person found this review helpful