
Rickey Doster
App needs an overhaul... When we first signed up the app was working good. A few updates later and no good. Profiles dissappear, speed tests fail %100 of the time, and control functions are less reliable. It makes for spot checks of the service rather difficult. At times, we get a lot of lag even when my Ookla shows 400+ Mbps. Overall, the provider is leaps and bounds over the big X, but they need to fix the app. For the customer, yes, it matters. Worst case, roll it back to when it worked.
1 person found this review helpful

Christina Keyes
They changed our bill without consent. They stopped carrying a certain speed and raised the price but now have the audacity to offer a promo for that same speed cheaper than my first bill. They are charging me 119 for something they charge others 89 for and in the beginning I was paying 99 a month. Customer service sucks too.