
SM Munna (shawon)
This is the worst exchanger I have ever seen. I just made an account on a mobile and earned some dollars by trading, then at the time of withdrawing those dollars, they canceled it for the first time, and later they asked me for documents for the kyc, but even after giving everything, they closed our account completely. Their exchanger is worst single exchanger everyone stay away from it.
18 people found this review helpful
bitcastle Limited
January 22, 2024
Hi customer, please contact us via email support@bitcastle.io and provide us the email address of your bitcastle account. Then, we can check further and get the detailed response to you. Thank you!

Sheriff Sardauna
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This is a complete waste of time and resources, I was using the app, got verified, got some crypto, participated in some campaigns. After a few minutes. I was logged out and on logging in my funds disappeared, worst, that my verification was rejected after about 2 weeks verified with them. They took away all my crypto and pretended I never existed. Serious scam, please stay away from this app. You think I'll complain if I haven't checked, you check it, but am disappointed.
36 people found this review helpful
bitcastle Limited
July 27, 2023
Hi customer, please provide us the email of your bitcastle account. We will check for your and reply to you the reasons.