Essae - Service Engineer

By HiveTree

About this app

The Service Engineer App keeps you in full control of every service request, right from the moment it is raised . Instantly view incoming requests, track SLAs, priorities, and deadlines at a glance, and update status in real time for both customers and managers. Stay proactive with alerts for missed SLAs, and re-prioritize tasks to ensure on-time resolution every time. Monitor your team’s performance live while gaining valuable insights into customer satisfaction to drive improvement. Designed for speed and efficiency, it empowers you and your team to deliver uplifting service, every time!