LOCA - Lao Taxi & Super App

LOCA COMPANY LIMITED

About this app

"Get Around Like a Local" is what LOCA promised you when you visit Laos.

LOCA is a Laos Based Ride-Hailing Service Application. Give you the most convenient way to get a taxi or private car.

-Standard and Transparent Pricing
-Real-time tracking and trip histories
-Strict Driver Selection Process
-Customer Service Center

WHY USE LOCA?
1. Transparency
Standard pricing and tracking system with the trip history provided
2. Reliability & Safety
All drivers and vehicles have to pass the offline verification process. Real-time support and monitoring system/team
3. Accessibility & Availability
Get access to all private cars and taxis in just one app anywhere, anytime

The Service We Promise

LOCA makes sure the quality of the service meet the standard and expectation of our customers. All drivers and vehicles have to meet our standards before they can hit the road.
All our driver-partners are background verified and trained to deliver only the best experience. All driver's residential information is verified by the local authority. Every driver is required to have insurance.

PAYMENT METHOD
LOCA accepts most major credit cards such as VISA, MASTER, JCB, and UnionPay, LOCA PAY, and LAO QR

LOCA also takes cash payment as well as LOCA Wallet where you can top up via Cash or Credit Card.

You can top up LOCA Wallet via Credit Card, ALIPAY, LOCA PAY, BCEL, JDB, and LAO QR

Every trip with LOCA is insured with APA INSURANCE for up to 500,000,000 LAK.

Ratings and reviews

Overall, convenient to use for many services. Recommended app to have in Laos. The one negative is the lack of transparency in fees. Unlike other ride hailing apps I've used (like Grab), the fee for Loca is almost always higher than the estimated amount. Also, for the QR payment service where you can link your credit card, I did not see any notice stating the % fee taken from each transaction. This is something that should be clearly communicated.

The app is great if your phone is set to 4G and you you are in or near Vientiane. On the 3G network the app is slow with annoying pop-ups and you get a map of the area you are in and the info that there are no drivers. LOCAL to VIENTIANE .

It's an ok app when you don't have othe options. In general I would not recommend this app specifically because they over charge you compared to the initial price they show. Expect to pay with 10-30% more at the end. There are some very weird fees added in the bill at the end. Also, I had a driver who added 'parking fee' to the final bill, although there was no parking place used, he just dropped me off.

What’s new

Bug Fixes & New Improvement