Lovibond Service App

Tintometerindia

About this app

The Lovibond Service App is an enterprise-grade utility designed specifically for field service engineers, technicians, and partners of Lovibond. The app streamlines field service operations, ticket resolution, and service contract management.

Key Features & Modules:

1. Ticket & Service Request Management
- View, filter, and track assigned service tickets based on status (Open, Pending, Closed) and priority (Critical, High, Medium, Low).
- Log resolution comments and update ticket statuses on-site.

2. Service Installation Reports
- Create, view, and submit detailed installation and maintenance reports for color measurement and water testing instruments.

3. Attendance & Check-In
- Register daily check-in and check-out to log engineer attendance and verify on-site service presence.

4. Sales Orders & Parts Requests
- Browse and select replacement parts or equipment.
- Create and manage sales orders directly from the field.

5. Digital Signatures
- Capture customer signatures directly on the device screen for immediate service sign-off and validation.

6. Document & Attachment Management
- Capture photos of equipment status or invoices and upload attachments directly to tickets.
- View and download PDF invoices and service contract documents.

7. Service Contracts
- Access Annual Maintenance Contracts (AMCs) and service contract details on the go.

Note: This application is restricted to authorized Lovibond personnel and service engineers. Access requires pre-approved enterprise login credentials

What’s new

Initial launch of the Lovibond Service App for enterprise field engineers: - Track and manage assigned tickets on-site - Generate and submit service installation reports directly to SAP - Field check-in & location verification for site visits - Order spare parts and create sales orders on the go - Capture digital customer signatures and upload photos