
Sherry Ferreira
Worked amazingly for about 10 mos. Then started getting "stuck" and not recognizing where it was stopped. Tried everything. Uninstaller, reinstall, clear cache, etc. Now we just keep it unplugged because the slide won't move. It's stuck all the way right (open). For the price I feel like we should have gotten more than a year from it. Would not recommend unless they make the warranty longer or there were new brands on the market.
1 person found this review helpful
LycheeThings
January 5, 2025
Hello, we are sorry for your experience. We help users even after expired warranty. Yours is still in warranty and we can help it fix. Please send us an email with your device serial number at support@lycheethings.com for sending us device for the repairs.

Rick Bachman
Its tough to review the app without also reviewing the slyder itself. After hearing a noise downstairs while the dog was already on the bed, I went down and found a raccoon staring at me from the kitchen, I needed a different solution than a regular dog door. this has been a game changer for us. the app is pretty basic but does the trick. the opener is mostly reliable but its hard to get a good latch in the door and sometimes just stops working. support has been great at resolving issues.
1 person found this review helpful
LycheeThings
October 6, 2025
Thanks for the review! The Automatic Sliding Pet Door solves raccoon problems—glad you’re seeing the results. Glad it’s a game-changer and the door’s operating reliably. We’ve already rolled out the door-latch software fix. If you need anything else, please reach out—our support team’s here to help.

Elijah Hilliker
Works well and very easy to use. I do wish that the pet activation would not be triggered if the door is already open, even if its not open to the % set for the pet. Other wise very intuitive.
1 person found this review helpful
LycheeThings
August 25, 2025
It's great to hear that you are happy with SmartSlydr. Thank you for the feedback. If the door is already open wider than your pet’s set percentage, it won’t trigger. Each PetPass can have its own opening; if the door is open less, it will open wider for them. PetPass triggers can be easily disabled from the device page using the Paw icon button.