
Sherry Ferreira
Worked amazingly for about 10 mos. Then started getting "stuck" and not recognizing where it was stopped. Tried everything. Uninstaller, reinstall, clear cache, etc. Now we just keep it unplugged because the slide won't move. It's stuck all the way right (open). For the price I feel like we should have gotten more than a year from it. Would not recommend unless they make the warranty longer or there were new brands on the market.
1 person found this review helpful
LycheeThings
January 5, 2025
Hello, we are sorry for your experience. We help users even after expired warranty. Yours is still in warranty and we can help it fix. Please send us an email with your device serial number at support@lycheethings.com for sending us device for the repairs.

Travis Romero
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The door works great, the pet collar works, app not so much. now when you go to change the settings for the collar, the button sits right over thr controls to open the door. Now its very difficult to open the collar setting without opening the door in the new app version. collar sensitive is bad. lowest setting, dog has to be right in front of antenna, Lvl2 door opens 15 feet away. Update: apps has been fixed, works great now
LycheeThings
March 1, 2026
Thank you for the feedback. Please update to the new version 1.6.9 of the app. We have fixed this UI issue. For the PetPass feature, please reach out to us at support@lycheethings.com to maintain your privacy and share the device details. We can help by providing a beta software release where you can set the sensitivity between levels 1 and 2.

Rick Bachman
Its tough to review the app without also reviewing the slyder itself. After hearing a noise downstairs while the dog was already on the bed, I went down and found a raccoon staring at me from the kitchen, I needed a different solution than a regular dog door. this has been a game changer for us. the app is pretty basic but does the trick. the opener is mostly reliable but its hard to get a good latch in the door and sometimes just stops working. support has been great at resolving issues.
1 person found this review helpful
LycheeThings
October 6, 2025
Thanks for the review! The Automatic Sliding Pet Door solves raccoon problems—glad you’re seeing the results. Glad it’s a game-changer and the door’s operating reliably. We’ve already rolled out the door-latch software fix. If you need anything else, please reach out—our support team’s here to help.