HIA Connect is a team communication and customer conversation platform that helps organizations manage inbound conversations, collaborate internally, and respond faster from one connected workspace.
Key features:
• Unified Inbox — View and manage customer conversations in one place
• Internal Chat — Team collaboration and internal communication
• External Chat — Reply to customer conversations across connected channels
• Push Notifications — Real-time alerts for new messages.
• Media Sharing — Send and receive images, videos, and files.
• Feedback Management — View and manage customer feedback.
• Dashboard — Monitor conversation activity and team operations.
• Dark Mode — Full light/dark theme support.