
Perry Van De Wall
I only got my Fireflys (4) yesterday, and I'm hating them already. Horrible app! I can't get the light patterns the way I want them, can't get them to stay paired to the turn signal remote, can't sync my helmet, videos are absolutely useless. I don't care what these things cost, one more day and they're going into the lake behind my house. 😡
6 people found this review helpful
Lumen Labs (HK) Ltd.
July 13, 2023
Hey Perry, sorry to hear you are facing issues with the setup. We want to take a close look at this for you. Could you perhaps send the details of what you are experience to our customer support at support@lumoshelmet.co so we can connect?

Braxton Avery
- Flag inappropriate
- Show review history
App doesn't work. It keeps freezing up and that's whether or not it's able to connect to my devices. I tried rebooting my phone, reinstalling the app, nothing works. I hope these issues get resolved soon. Update, 9/6/2023: the app is still extremely slow, when it's not freezing up. I'm starting to regret my purchase.
8 people found this review helpful

Oliver Milne
PLEASE READ!!! (FROM A PROFESSIONAL WHO COMMUTES ON BIKE DAILY) I want to help you before you fall into the position I have. I have spent hundreds of pounds with this company. Got the ebike ultra helmet, 4 fireflys, rear mount and remote. Within a week of getting fireflys a mandatory firmware update stopped me being able to access the all devices on the app. Emailed support 3 times, insta and facebook also. No response at all and now stuck out of devices after hundreds spent. Do not buy!!!