m1chat

M1 Digital

About this app

M1Chat is a complete CRM for companies that serve customers via chat — simple to use, without losing control of the team.
MAIN FEATURES
• Real-time service
Chat with your company directly from your cell phone: text, photos, videos, documents, and audio, with instant notifications.

• Organization by labels
Each conversation is organized by personalized labels — no "read/unread" mess, each agent sees exactly what they need to address.

• Appointment calendar
Schedule, reschedule, and track team appointments, with a public page for clients to schedule appointments themselves.

• Internal notes
Record observations about clients and service interactions, shared with whomever you choose on the team.

• Internal team chat
Talk to colleagues without leaving the app, with notification of unread messages.

• User and permission management
Administrators and managers register the team, define roles (administrator, manager, agent), and grant or deny access to each module per person. • Module Marketplace
Activate or deactivate extra features for your company and track your estimated monthly bill, all from your mobile phone.

• Integrated Support
Open tickets directly with our support team and track responses, with attachments when needed.

• Multiple Chat Connections
Manage company connections, view real-time status, and reconnect via QR Code when necessary.

WHO IT'S FOR
Small and medium-sized businesses that use chat as their main customer service channel and want to professionalize the process: organized history, team with defined roles, and nothing lost between agents.

An active M1Chat account (m1chat.com.br) is required to use the application.