The maaiiConnect app allows the staff to manage, monitor and respond customers inquiries immediately.
maaiiConnect is a revolutionary end-to-end online communications platform that bridges the gap between businesses and their valued customers. Transform the way you engage your customers with maaiiConnect, a powerful cloud-based customer service platform that provides business with robust calling and messaging capabilities on your website and app.
*** WHY USE maaiiConnect ***
Workspace: View your recent connection and answer incoming customer inquiries across the world immediately.
Call in chat room or Dial Pad: Make calls to anyone, any time, any place.
Instant Chat: Send rich multimedia messages with your colleagues or customers.
Inquiry Overview: View incoming, ongoing, reopened and missed customer inquiries at your convenience.
Staff Phone book: See your colleague's name with his extension number and status, sorted alphabetically. Make calls or chats to your colleague straight from the phone book.
Manage devices: Check the devices and browsers where you're logged in. Log out your account to one or all other devices and browsers remotely.
My Account: Set your personal preference and availability status in real-time, simultaneously your status will be updated across to the devices where you're logged in.
*** BENEFITS OF maaiiConnect ***
All on one app for call and messaging customer support with one account to log in.
Collaboration made easy. Call or send message to your colleague any time you need help to resolve customer inquiry
Easy to use. There is no need for any separate training to get staff onboard, same user experience it has for the web.
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