maaiiConnect - business calls and messages - maaii

The maaiiConnect app allows the staff to manage, monitor and respond customers inquiries immediately.

maaiiConnect is a revolutionary end-to-end online communications platform that bridges the gap between businesses and their valued customers. Transform the way you engage your customers with maaiiConnect, a powerful cloud-based customer service platform that provides business with robust calling and messaging capabilities on your website and app.



*** WHY USE maaiiConnect ***

Workspace: View your recent connection and answer incoming customer inquiries across the world immediately.

Call in chat room or Dial Pad: Make calls to anyone, any time, any place.

Instant Chat: Send rich multimedia messages with your colleagues or customers.

Inquiry Overview: View incoming, ongoing, reopened and missed customer inquiries at your convenience.

Staff Phone book: See your colleague's name with his extension number and status, sorted alphabetically. Make calls or chats to your colleague straight from the phone book.

Manage devices: Check the devices and browsers where you're logged in. Log out your account to one or all other devices and browsers remotely.

My Account: Set your personal preference and availability status in real-time, simultaneously your status will be updated across to the devices where you're logged in.



*** BENEFITS OF maaiiConnect ***

All on one app for call and messaging customer support with one account to log in.

Collaboration made easy. Call or send message to your colleague any time you need help to resolve customer inquiry

Easy to use. There is no need for any separate training to get staff onboard, same user experience it has for the web.



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What's New

1. Unread Panel

2. Call Forwarding

3. Visitor Profile

4. User interface improvement on color

5. Add more branding element by change 'Workspace' to 'maaiiConnect'

6. The phone number in the phonebook as an entry point of sending SMS to the corresponding staff

7. The phone number in the phonebook as an entry point of making off-net call to the corresponding staff

8. Indicator of off-net call in the call status and call history

9. UIUX and usability improvement
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Additional Information

Updated
February 24, 2020
Size
38M
Installs
100+
Current Version
1.2.1.315
Requires Android
5.0 and up
Content Rating
Everyone
Interactive Elements
Users Interact, Shares Location
Permissions
Offered By
M800 Limited
Developer
21/F Tower 1 Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Hong Kong
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