TheMagic5

THEMAGIC5

About this app

Use THEMAGIC5’s app to scan your face and get your custom fitted goggles. Manage your orders (and reorders), select your favorite color option and add in your shipping details and you will get your custom fitted goggles in your mailbox in 5-10 days.
(You can also purchase your goggles directly through the app)

SCANNING TECHNOLOGY:
The scanning technology is proprietary and is developed to be as easy to use as possible. The purpose of the scan is securing an optimal fit of your goggles. Follow the simple instructions in the app to do the best scan. Below is a list of tips and tricks on how to do the best possible scan.

- Access to high-speed internet, preferably Wi-Fi
- Check that you have constant light exposure
- Have your back against an even surface (e.g. a wall or a door)

FIND YOUR FAVORITE GOGGLES
In the app you can browse through our product catalogue to find your favorite goggles.
MANAGE YOUR ORDERS:
If you have already bought your goggles via our website, you can login to the app and your account will automatically have a voucher equal to your purchase. All you have to do is complete the scan and select your color/mirror option.

If you have not yet bought your goggles, you can purchase them goggles directly in the app.

Reorder goggles from the menu “Your Orders”. We will register your previous purchases in our app. This way it is easy to reorder your favorites. You can also reorder for your family members if they have used your account to do their scan.

Ratings and reviews

Very impressive technology for a mobile app. Yes it does take like 5 minutes. Try changing the angle of your head slightly down. Move the phone slowly. Point at your face from all angles, includes from the bottom and work your way up, not just across. I face a window with natural lighting directly in my face. Don't use indoor lighting unless it's really bright. It works

Looks like the app for Android has serious problems. I ordered goggles July 2019 and was never able to submit my scan as the App kept crashing. Apparently they cancelled my order in Jan 2020, but I still haven't received a refund as of March 2020. After 20 emails back and forth (most of them marketing emails from TheMagic5) I still don't have my goggles, nor my refund. I'd still like to try ordering them using a friends iPhone as it appears the Apple App works, but despite emails, phone calls, etc. I can't get in touch with a real person at this company. Worst customer service ever, but I'm still hoping I'll eventually get a pair of goggles that fit. Maybe they'll actually contact me after seeing this review? One can only hope!

The app worked very well for me. From order to receipt, the process was very fast and easy. The goggles fit perfectly, so there's no need to crank them tight like other goggles. My only complaint is that the fog-free only lasted 2 months, far less than other goggles I have worn. Since then, I've been spraying the Spit Antifog on them, and it works. Great looking, great fitting goggles, that just need a little longer anti-fog.