Marshmallow Insurance

Marshmallow Insurance

About this app

OUR APP

- Manage all your policies in a single account. Get instant access to your cover documents, make a change with just a few clicks, and make a claim in minutes
- Get help in an accident. Think of us as your new in-case-of-emergency. Get panic-friendly how-to guides, plus instant call buttons for help in accidents, breakdowns, and for all kinds of car damage.
- Understand your cover. Get your questions answered with our nifty help feature
- Talk to us instantly on live chat. Get answers from a real human (our Customer Happiness team) in under 2 minutes

WHY MARSHMALLOW

💸 No hidden fees. You can make changes instantly with no hidden costs

⚖️ Fair pricing always. Extra security checks and anti-fraud algorithms allow us to pass big savings on to you

⏰ 24/7 claims line. Make a claim at any time of day or night

⚡️ Lightning speed customer support. We respond to all live chats in under 2 minutes

WHAT MAKES US GREAT

- Inclusive: We’re proud to support a diverse customer base, and we do our best to insure people often turned away elsewhere
- Instant: Hello, app! Hello, live chat! Hello, super fast claims!
- Reliable: We’re reinsured by the world’s most trusted names, so your protection is always safe

STAY IN TOUCH

- facebook.com/marshmallowinsurance
- twitter.com/getmarshmallow
- instagram.com/getmarshmallow
- linkedin.com/company/marshmallowltd

Ratings and reviews

Never use Marshmallow for your car insurance. Very poor in customer relations. You will find out if you have any issues or want to make any claim. I subscribed and paid for a courtesy car with a high monthly subscription of about £130 per month. When my car broke down and I demanded the courtesy car I had been paying for 8 months, they refused and gave excuses. I had to cancel my insurance immediately and use another provider. I wouldn't want anyone to have such a bad experience.

Do not pick marshmallow, tried to cancel renewal and their app didnt track me cancelling said renewal. Then took me a week back and forth to cancel the renewal and they still ended uo charging me cancellation fee which they are unwilling to pay back. I was paying 200 a month for insurance last year and they increased the insurance even after no claims to 350 a month... crazy.. so id skip Marshmallow if i were u guys.. no agents to speak to, all over chat and extremely repetative.1/10 experience

It's cheaper, but it's very difficult to get in touch with anyone for any resolution. No phones, no emails and chat option would take 2-3 hours to resolving. Even the app is not clear while taking insurance. Any small error will cost 25 pound for any rectifications, even when the policy has not started. Will update the review after the start of the policy

What's new

Thanks for stopping by! No big news this week. We've been busy fixing bugs, making things pretty and improving bits here and there.

Did you know? The sooner you make a claim, the quicker it is to get resolved. You can call us instantly after an accident from the app.

See you again next time!