Marshmallow Insurance

4.6K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app


- Manage all your policies in a single account. Get instant access to your cover documents, make a change with just a few clicks, and make a claim in minutes
- Get help in an accident. Think of us as your new in-case-of-emergency. Get panic-friendly how-to guides, plus instant call buttons for help in accidents, breakdowns, and for all kinds of car damage.
- Understand your cover. Get your questions answered with our nifty help feature
- Talk to us instantly on live chat. Get answers from a real human (our Customer Happiness team) in under 2 minutes


💸 No hidden fees. You can make changes instantly with no hidden costs

⚖️ Fair pricing always. Extra security checks and anti-fraud algorithms allow us to pass big savings on to you

⏰ 24/7 claims line. Make a claim at any time of day or night

⚡️ Lightning speed customer support. We respond to all live chats in under 2 minutes


- Inclusive: We’re proud to support a diverse customer base, and we do our best to insure people often turned away elsewhere
- Instant: Hello, app! Hello, live chat! Hello, super fast claims!
- Reliable: We’re reinsured by the world’s most trusted names, so your protection is always safe


Updated on
May 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 4 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.52K reviews
Joseph Ugochukwu
May 4, 2024
Never use Marshmallow for your car insurance. Very poor in customer relations. You will find out if you have any issues or want to make any claim. I subscribed and paid for a courtesy car with a high monthly subscription of about £130 per month. When my car broke down and I demanded the courtesy car I had been paying for 8 months, they refused and gave excuses. I had to cancel my insurance immediately and use another provider. I wouldn't want anyone to have such a bad experience.
1 person found this review helpful
Did you find this helpful?
Vaughn Gordon
April 1, 2024
Do not pick marshmallow, tried to cancel renewal and their app didnt track me cancelling said renewal. Then took me a week back and forth to cancel the renewal and they still ended uo charging me cancellation fee which they are unwilling to pay back. I was paying 200 a month for insurance last year and they increased the insurance even after no claims to 350 a month... crazy.. so id skip Marshmallow if i were u guys.. no agents to speak to, all over chat and extremely repetative.1/10 experience
4 people found this review helpful
Did you find this helpful?
Marshmallow Insurance
April 15, 2024
We apologise for the inconvenience. Your feedback is important to us. We're actively working to improve our cancellation process. For any further assistance, please don't hesitate to reach out to our support team.
Mrudul Mohan
May 7, 2024
Terrible. Waiting since morning to get a response from the online chat team. Now, almost 3 hours completed, still no response. Never expected this from a leading company. Very disappointing
Did you find this helpful?

What's new

Thanks for stopping by! No big news this week. We've been busy fixing bugs, making things pretty and improving bits here and there.

Did you know? The sooner you make a claim, the quicker it is to get resolved. You can call us instantly after an accident from the app.

See you again next time!