Marshmallow Insurance

Marshmallow Insurance

About this app

OUR APP

- Manage all your policies in a single account. Get instant access to your cover documents, make a change with just a few clicks, and make a claim in minutes
- Get help in an accident. Think of us as your new in-case-of-emergency. Get panic-friendly how-to guides, plus instant call buttons for help in accidents, breakdowns, and for all kinds of car damage.
- Understand your cover. Get your questions answered with our nifty help feature
- Talk to us instantly on live chat. Get answers from a real human (our Customer Happiness team) in under 2 minutes

WHY MARSHMALLOW

💸 No hidden fees. You can make changes instantly with no hidden costs

⚖️ Fair pricing always. Extra security checks and anti-fraud algorithms allow us to pass big savings on to you

⏰ 24/7 claims line. Make a claim at any time of day or night

⚡️ Lightning speed customer support. We respond to all live chats in under 2 minutes

WHAT MAKES US GREAT

- Inclusive: We’re proud to support a diverse customer base, and we do our best to insure people often turned away elsewhere
- Instant: Hello, app! Hello, live chat! Hello, super fast claims!
- Reliable: We’re reinsured by the world’s most trusted names, so your protection is always safe

STAY IN TOUCH

- facebook.com/marshmallowinsurance
- twitter.com/getmarshmallow
- instagram.com/getmarshmallow
- linkedin.com/company/marshmallowltd

Ratings and reviews

Be careful, this company have no phones lines should anything go wrong. Renewals are done automatically, even if you advise them you do not wish to proceed. You then have to use the app to sort out an issues and that's where things become much more difficult. Everything is done automatically, including admin fees, even if they are wrong. I advise using another insurance provider that care more about their customers. Everything is fine until it isn't, then it feels so much worse than necessary

The worst company and app going. Constantly going in cricles to try sort anything. Ive tried numerous times now to chnage my payment date. It tells you to do it via live chat and then the bot tells you to do it through the app which you cant do!!! Its same with every problem you have

These reviews have nosedived for a reason. If you dont verify quickly enough your quote is ditched and they charge you more. Cant speak to a real person on the phone, only through a chat box, and the individuals on the other end dont have the authority to do anything meaningful. Avoid!!

What's new

Thanks for stopping by! No big news this week. We've been busy fixing bugs, making things pretty and improving bits here and there.

Did you know? The sooner you make a claim, the quicker it is to get resolved. You can call us instantly after an accident from the app.

See you again next time!