Massive Support

1Charging

About this app

Massive Support is the field companion app for technicians and managers keeping Massive Charging's EV charging network running.
Raise a ticket for any issue you spot in the field — charging point faults, session problems, site surveys, and more — with just the context that matters: station, charger, connector, or a session/transaction ID. No clutter, no extra steps.
For assigned work, start and resolve tickets through OTP-verified handoffs with photo evidence, so every repair is properly logged and accounted for. Track tickets end to end — status, assignment, activity, comments, and attachments — all in one place.
Managers get team-wide visibility: assign and reassign technicians, monitor the unassigned queue, and close out resolved work without needing to be at a desk.
Key features
• Raise tickets for any issue type, with the right context captured automatically
• OTP-gated Start Work and Resolve flows for accountable field execution
• Before/after photo evidence capture and upload
• Real-time ticket status, comments, and attachment history
• Manager tools: assign, reassign, unassign, close, and reopen tickets
• Multi-company support for technicians working across sites
• Push notifications for new assignments and ticket updates
Built for the field — fast, focused, and designed around how a technician actually works.

What’s new

Whats new,
- Technical support app for Massive.