MATIC - Home Cleaning Service

2.7
3.06K reviews
500K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

"MATIC services offers you the cleaning care your home deserves, covering over 15 cities in UAE, KSA, Bahrain, Qatar, and Lebanon. With MATIC app, you can book a cleaning service online and get matched with trained and trusted house maids in your area.

MATIC services is now available in Dubai, Riyadh, Jeddah, Medinah, Jubail, Al Hasa, Dhahran, Khobar, Dammam, Qatif, Hail, Manama, Doha, and Beirut!

Our service features:

- Intensive in-house training: all cleaners have a minimum of 2 years experience in their designated specialties and are certified through an intensive training process.

- Same day availability: find availability within the same day and book a cleaning service on the go or schedule a weekly cleaning if you need it!

- Our customer support is available through the in-app chat 7 days a week to ensure 100% satisfaction.

- Favorite Cleaner: After your first visit, you may select the same cleaner for your upcoming visits!

Let MATIC help you find someone to clean it up so you can get back to the things you enjoy most!"
Updated on
Apr 24, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
2.7
3.06K reviews
A Google user
December 1, 2018
I downloaded the app since last week and i tried to book a cleaner but the application does not work properly. When i click the cleaning icon it's open the location page and closed immediately! I call the customer service many times and all of them advise to uninstall and install the app again but still same problem. Poor service from customer service team. I don't recommend at all
31 people found this review helpful
Did you find this helpful?
A Google user
September 29, 2018
Terrible customer service. My cleaner is already 40 minutes late. No-one from matic bothered to call, apologize or update me why is this happening. When I call, they don't pick up and when they did, they said they had a glitch in the system and the cleaners are late but of course they didn't bother informing their clients. When I ask the first agent yo check where is my cleaner and wait for him on the phone, he disappears for a good 5 minutes and never get back yo me. Called again, and another person to whom I should explain the issue again, and they said they will check where is my cleaner and of course, they never got back yo me. Now, I am trying to cancel my booking but they are not bothering to answer the phone calls or the chat. For a service oriented organization, you need to work on becoming customer centric and stop frustrating your new customers. I hope I'll manage to cancel my booking and I am gonna go back yo the old ways of asking my building concierge to give the number of some good cleaning companies.
30 people found this review helpful
Did you find this helpful?
Matic Services
October 1, 2018
Dear Haya, we are very sorry to hear that, and we apologise for the inconvenience caused. Please share with us your contact information by sending an email to care@maticservices.com and you will be contacted by a team member to help solve the issue. Have a great day!
tallal al-thwaini
October 4, 2020
I have a weekly visit scheduled... they have been canceling it for almost 2 months now. No support at all. Update: asked me to send an email, nobody replies. This company is a scam and should be reported and removed from the App store. UPDATE 2: After contacting them, they said my area, RIYADH, service has not returned. Even though, after the Government allowed them to resume work my schedule was updated by them and after 2 service they disappeared (2 months and counting)
19 people found this review helpful
Did you find this helpful?
Matic Services
October 4, 2020
Dear Tallal, We are asking you to kindly chat with us via the app so our support team can help you!

What's new

We've cleaned up some bugs! Make sure to update to the latest app version.