MEA ERS

MEA ERS

About this app

Emergency assistance for India citizens overseas from the Ministry of External Affairs (Government of India). This app enables users to register during crises, receive critical updates and guidance, provide real-time location information, and stay informed about available support and evacuation measures.
Who can use this app:
• Indian citizens currently abroad facing emergencies.
• If traveling with family or friends, the affected person can add accompanying members in the same incident request.
Key features:
• One-time citizen registration: Register once in the app; your profile remains valid when traveling to any country.
• Automatic detection of ongoing crises: Based on your location, the app detects relevant events and enables one tap incident registration.
• One tap SOS: Register an incident instantly—works online and offline (uses SMS when data is unavailable; device must support sending SMS).
• Offline support (SMS): When internet is down, the app can send an SMS to register your request and update your current location.
• Add family members: Include accompanying family members in a single request.
• Location sharing: Share your current location, update it if you move, or enable optional live location for automatic updates to help Indian Missions/Embassies coordinate support.
• Embassy/MEA contacts: Access helpline numbers, WhatsApp contacts, email addresses, and important guidance.
• Status tracking: View request progress, assistance updates, and evacuation status.
How it works:
• Based on your current location, the app automatically detects ongoing crises.
• Use the one tap SOS button to raise an incident automatically. It works with or without internet (SMS sending capability must be available).
• Alternatively, register yourself and any accompanying family members who need assistance.
• Share your location (manual updates) or enable live location (with consent).
• Receive updates, instructions, and support contacts from MEA/embassy teams.
Key benefits:
• Faster coordination during emergencies.
• Centralized helplines and verified information.
• Support for citizens and their families.
• Status tracking for assistance and evacuation efforts.
Privacy and permissions:
• Location: Used to help responders understand your situation and, with your consent, to coordinate support or evacuation efforts.
• Media/Files (optional): For uploading ID documents.
• SMS (optional): Used to send SOS and location updates when offline.
• You control what you share; permissions can be changed at any time in Settings.

What’s new

MEA ERS