
Alexandra Eisenhart
Device won't pair to the app, connects at first but when asked to press "+" or "-" it doesn't do anything and fails pairing. tried to reach out to chat within the hours given on the website but it said there are no agents available. So the App is broken and there's no way to get help. Please do not use this brand and go with one that has a workable product. The app is required for certain features of the pump.
Hi Alexandra, sorry to hear you are having trouble with our app. Could you please send the phone model, OS version to intappsupport@medela.com for troubleshooting? Have you tried using a different smartphone to see if the problem is in the phone or in the pump?

Kristen Basaraba
The app interface itself is really intuitive but every session at least one of the pumps fails to connect to Bluetooth and then I get push notifications every couple minutes while pumping saying that the pump is failing to connect. The session info will randomly sync later during a subsequent pumping session but it's mostly useful during the session itself so I can control both pumps from my phone and see the estimated output. I wish the connection was more reliable.
Hi Kristen, sorry to hear you are having trouble with our app. Could you please send the phone model, OS version to intappsupport@medela.com for troubleshooting? Do you notice any suspicious pattern when that happens everytime or does it happen randomly? Is it always the same pump?

H
The app doesn't bring much value to me. The amount of pumped milk is always much lower in the app than in reality, so I don't trust the numbers in the slightest, and all buttons in the app are also on the pump, so I only ever use the app to check the exact battery level.