M-Partner

MR2K SOLUTIONS LLP

About this app

M-Partner is a professional field service management application designed for technicians, mechanics, service engineers, installation teams, and support partners.

The app enables service professionals to efficiently manage customer visits, installations, maintenance activities, AMC services, warranty support, and service requests directly from their mobile devices.

M-Partner works seamlessly with the Medge ecosystem, helping businesses deliver faster, more organized, and more reliable after-sales service experiences.

Key Features:

✓ Service Request Management
View, accept, and manage assigned service requests in real-time.

✓ Installation Management
Track installation assignments, update completion status, and record installation details.

✓ AMC Service Visits
Manage Annual Maintenance Contract (AMC) schedules and service activities.

✓ Warranty Service Support
Handle warranty-related service requests and update service records instantly.

✓ Job Assignment Tracking
Receive job assignments directly from administrators and support teams.

✓ Real-Time Status Updates
Update job progress, service completion, and customer feedback on the go.

✓ Customer Information Access
View customer details, service history, and product information before visits.

✓ Upload Service Reports
Attach photos, documents, inspection reports, and service notes.

✓ Visit Tracking & Activity Logs
Maintain detailed records of service visits and completed tasks.

✓ Notifications & Alerts
Receive instant notifications for new assignments, schedule updates, and important service activities.

✓ Secure Access
Role-based access ensures that technicians and service partners can securely manage assigned tasks.

Who Can Use M-Partner?

• Service Technicians
• Field Engineers
• Mechanics
• Installation Teams
• Maintenance Staff
• Service Partners
• Customer Support Engineers
• AMC Service Providers

Benefits of M-Partner

• Faster service delivery
• Improved technician productivity
• Better customer satisfaction
• Real-time job tracking
• Centralized service records
• Efficient AMC management
• Easy reporting and documentation
• Improved communication between teams

Whether you are performing installations, maintenance visits, warranty services, or customer support activities, M-Partner helps you stay organized and productive from anywhere.

Download M-Partner today and simplify field service operations with a powerful technician and service management platform.

For support or assistance:

Email: [[e-mail]](mailto:[e-mail])

Phone: [phone]

What’s new

Welcome to M-Partner!

Initial release includes:
• Service request management
• Installation tracking
• AMC service management
• Warranty support workflows
• Job assignment tracking
• Service report uploads
• Customer information access
• Performance and security improvements