MyMedicalGuardian

Medical Guardian LLC

About this app

Designed for use with all Medical Guardian brand medical alert systems, MyGuardian is a modern tool designed to connect caregivers with older adults. It allows you to keep older adults safe with care management features including but not limited to task reminders, activity alerts, location monitoring, and secure medical history/emergency contact storage. MyGuardian is also your client services portal, making it easy to pay bills and connect with Customer Care 24/7. For Customers and Caregivers:Manage Billing A timely, transparent billing dashboard Manage Care All the tools you need to give and receive care remotely, including activity planning & communication, group chats & more.System Status & Reports Monitor devices tied to your Medical Guardian account Download MyGuardian to effortlessly check-in with loved ones ageing in place today!

Ratings and reviews

Equipment didn't work, parent had a medical emergency and ended up dying. Attempted to get a refund and cancel service. First received a form letter addressed to my deceased parent. Tried calling customer service, waited 20 minutes on hold. Finally got through to the most insensitive customer service agent. Basically said I was stuck with the equipment and could only cancel the service from this point forward. "Really sorry about all this, but there's nothing I can do." Awful experience.

Medical Guardian You have been causing me much stress lately. Multiple times I've called and reported that the My Guardian App isn't working properly. We're going on the second month and it still isn't fixed. Your reps over the phone have been polite but know nothing about the app. Every time I've called I was told that a report would be sent to the I T department. I've even emailed the developer of the app and it still isn't working properly. Please have someone who knows about the app ca

Where to begin with how poor this app is. Intermittent ability to sign in, random errors, and unreliable location updating. This may be a deal breaker as far as using Medical Guardian.