MyMedicalGuardian

Medical Guardian LLC

About this app

Designed for use with all Medical Guardian brand medical alert systems, MyGuardian is a modern tool designed to connect caregivers with older adults. It allows you to keep older adults safe with care management features including but not limited to task reminders, activity alerts, location monitoring, and secure medical history/emergency contact storage. MyGuardian is also your client services portal, making it easy to pay bills and connect with Customer Care 24/7. For Customers and Caregivers:Manage Billing A timely, transparent billing dashboard Manage Care All the tools you need to give and receive care remotely, including activity planning & communication, group chats & more.System Status & Reports Monitor devices tied to your Medical Guardian account Download MyGuardian to effortlessly check-in with loved ones ageing in place today!

Ratings and reviews

Edit: changing to 1 star. The app is useless. Location monitoring does not work. I hope MG will find the location if the button is pressed, but it does not show real time updates for location. When it does show a location it is never correct. The Lively app is much better at location monitoring. Other features in the app don't work either (the history bar charts for example). Might have made a mistake switching from Lively to Medical Guardian.

I setup a device for my mother in law, and it has been difficult ever since. The billing should come to me and the device is with her. But they have it the other way around in their system, called their customer sevice multiple times and the people were helpful but ultimately whatever system they use has issues and overwrites the corrected information back to the incorrect version. Very very frustrating. I would not recommend and will likely cancel this service if I cannot get this resolved.

The status is always a day behind. In the evenings, I can see tomorrow's date for what's going on now. Please a a dark mode or match device mode option. UPDATE; After the developer's last update to the app, the bar graph completely disappeared not allowing us to see past data. EDIT a recent update made it impossible to view the last 7 days of charging history.