kumo cloud

Mitsubishi Electric US

About this app

The kumo cloud® app enables you to remotely monitor and control your comfort by connecting to the mini-split systems installed in your home or building at any time and from anywhere. Whether you’re out for the day, a few days, or even a month, kumo cloud is at your fingertips. Change temperatures, schedules, check status, and now, receive alerts and connect with your contractor in the app.

With kumo cloud you can:
• Monitor and change temperature, mode, fan speed, and vane direction of an indoor unit, a group of units, or the whole home.
• Receive alert notifications for equipment errors, extreme temperatures, and unclean filters.
• Program a schedule for any individual room or the whole home.
• Use our patented algorithm to automatically change a system from cooling mode to heating mode and back based on comfort needs.
• Add your installing contractor’s contact information to the app, so they can be contacted quickly and easily with any concerns.
• Integrate with Amazon Alexa or Google Home smart devices for voice control and automation.
• Expand your heating and cooling system capabilities with IFTTT Applet integration.

kumo cloud accessories include:
• kumo touch™ (MHK2) for controlling individual zones with a local wireless controller.
• kumo station® (PAC-WHS01HC-E) for controlling third-party supplemental heaters (boilers, furnaces, hydronic heaters, etc.), dehumidifiers, humidifiers, and ventilation equipment.
• The Wireless Temperature and Humidity Sensor (PAC-USWHS003-TH-1) for remote temperature and humidity sensing.

In order to use the kumo cloud app, one of the following devices must be installed on the indoor unit(s) you want to control:
• PAC-USWHS002-WF-2 (Wireless Interface 2) *Current model for sale*
• PAC-USWHS002-WF-1 (Wireless Interface 1)
• PAC-WHS01WF-E (Wi-Fi Interface)

For more information on how kumo cloud can manage heating and cooling in your home, visit https://www.kumocloud.com

For help with troubleshooting you can reach out to your installing contractor, call us at 800-433-4822, or visit the kumo cloud FAQ page at https://help.mitsubishicomfort.com/kumocloud/connectivity.

If you are having issues adding or reprovisioning devices with Android 12 or newer, please go here for tips: https://help.mitsubishicomfort.com/kumocloud/connectivity#what-if-my-mobile-device-is-running-android-12

Ratings and reviews

Does basic functions of controlling your mini split system however there are many functions it cannot do. So I still have to use the remote control that comes with the mini splits. I also had to pay extra money for each mini split to be installed with a Wi-Fi thing so that this app could be used at all. I would think for the extra money the app would have all the functionality that the remote control does.

It has a good interface, but it constantly loses connection. Due to the multizone group I have set up, it causes mismatches in the zones causing heating or cooling to stop. It's certainly on Mitsubishi's end, there's nothing wrong with my home network. Don't tell me to remove the group, fix your app. If you aren't going to allow local control by third party apps, you would think you would make your own app top notch.

UI is unintuitive & missing even basic features you'd get from Nest or other smart thermostats (combined heat/cool mode with a comfortable range, usage charts, Away mode). Changes made on the app often don't sync, then you find out hours later. This is a huge downgrade from Nest and it's frustrating that Mitsubishi use a proprietary system that isn't compatible or will lose efficiency if you use a different thermostat. They should stick to making heat pumps and work with other thermostats.

What's new

Enhancements to performance and reliability, as well as bug fixes