Dan Snyder
The app started off great when it launched. Coupons were available for multiple brands of products. Over time these were eliminated and coupons now exist only for Selection and Irresistibles products. As of a couple updates ago, the app no longer launched. Instead it gets caught in some sort of boot loop in which you are the splash screen, it tries to start, then goes back to the splash screen. Rinse and repeat until you force close it. The app is unusable in this condition.
271 people found this review helpful
Kim Bates
I loaded my coupons before entering the store. Staff scanned my coupons but they did not show on receipt. Tried to rescan but that didn't work because the app says they were already scanned. It was an awful experience, as customers lined up behind us. I left the items as the coupons were the only reason I was trying the products. Uninstalled the app.
75 people found this review helpful
Metro Inc.
16 February 2024
Hello Kim, we're sorry to hear that you're experiencing difficulties. Is it possible to send your contact information and further details to consommateurs@metro.ca? That way we can make sure we follow up appropriately. Thank you and have a nice day. The Food Basics social media team.
Try It Out
App is horrible. It offers no real functionally other than to make it easier for them to track your purchase. It is very frustrating not being able to disable the bar code that appears when you turn you phone sideways. And it's way too sensitive. I try and use their store as little as possible these days due to other anti consumer practices.
2 people found this review helpful
Hello, we're sorry to hear that you're experiencing difficulties. Is it possible to send your contact information and further details to consommateurs@metro.ca? That way we can make sure we follow up appropriately. Thank you and have a nice day. The Food Basics social media team.