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Re-authentication frequently required Horrible app! Requires frequent re-authentication. Enter user ID and password, then enter a security code texted to your phone number. Then they ask you for your phone number to enroll. The same phone number they just sent the security code to. Then you have to reset your fingerprint sign in. If you're lucky, this will continue to work for a few times before you have to be authenticate again. I've reinstalled multiple times. Wish there was another option!
1 person found this review helpful
Lori Harmon
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The app is good and is fairly user friendly. Zelle payments set up is confusing at best. I hate that it deletes my login information regularly (I have to re-enroll in mobile banking weekly and sometimes more) even with the save user ID info is checked off and I have fingerprint login turned on. Also, once logged in - to use any features in the other than looking at balances makes you re-input all of login information - it is not convenient - an added security measure perhaps but I don't like it.
3 people found this review helpful
A Google user
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So far, you added extra steps to see our details. You haven't changed the way you reflect activity. For instance, you take money out of my account to send a bill pay transaction, but it is not reflected in my account for two days. That's wrong! If I schedule a payment to start on Monday and you send it on Monday, that amount should be deducted from my balance on Monday! Also, my detail transactions no longer show a running balance. Not only a bad app, it's a bad system upgrade!
18 people found this review helpful